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Solve : New OS installation problelm? |
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Answer» I am trying to load Windows XP on a computer with a recently formatted hard drive but after it starts I get the message, "File setupdd.sys could not be loaded. The error code is 7." When you start your computer by using the Windows XP Recovery Console or by starting from the Windows XP CD-ROM, you receive one of the following error messages: Quote This issue may occur if your computer CONTAINS a hardware component that is either damaged or is incompatible with Windows XP. Quote To troubleshoot this issue, follow these steps. The steps are here... http://support.microsoft.com/kb/330181 Yes Windows XP was on this computer. It is a Toshiba Laptop computer. When it was brought to me the owner had put passwords on it but could not remember them. I could not even get into setup because it asked for a password for that. So I got a USB IDE/SATA Adapter so I could remove the hard drive from their computer to recover their pictures. To try to make the computer usable again I formatted the hard drive and put it back into the computer to try to reinstall Windows XP. The computer has 4 GB of memory and is not a junker. Except for not being ABLE to start it because of the missing passwords the computer worked before. I may have made a mistake to format the hard drive but I thought that after doing that Windows would install. Quote This issue may occur if your computer contains a hardware component that is [...] damaged Quote To troubleshoot this issue, follow these steps.Also, are you using an original, retail XP CD?Yes, this is the original disk that came with the computer. Quote from: mwredt on November 14, 2010, 12:30:57 PM Yes, this is the original disk that came with the computer. Have you done the troubleshooting steps yet? Yes I have followed the instructions in the kb330181. On the laptop there are no PCI devices I can remove but I did remove one of the memory sticks at a time and booted the computer with the same results both times.Could be damaged. Laptops have a hard life. Somehow I don't think that damage is the problem. It was booting okay before until it asked for the password which I didn't have.Hi I think you need to re-format the h/drive whilst it is in the laptop using the x.p disk. Not possible. When I begin the boot this is what I see: PRESS any key to boot from the CD. Setup is inspecting your computer's hardware configuration.... Windows setup Press F6 if you need to install a third party SCSI or RAID driver... Press F2 to run Automated System Recovery (ASR)... Setup is loading files (Windows Executive)... Setup is loading files (Hardware Abstraction Layer)... Setup is loading files (Kernel Debugger DLL)... File setupdd.sys could not be loaded The error code is 7. Setup cannot CONTINUE. Press any key to exit. As you can see there is no opportunity to format the drive. Is there some way to do it while it is in the laptop?Try it with only 1 stik of RAM.I tried booting with just one stick of memory, then I switched and put the other stick in. The same result. I have to correct something I said. I mistakenly said that I was using the original disk that came with the computer. I don't have that original disk but the one I am using is new and is Windows XP Home Premium. |
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