Solve : Newbie with a probelm?

1.	Solve : Newbie with a probelm?
Answer» I have tried searching on the site and I am still more confused than ever. So I am sorry if I do sound like a broken record LOL. Tonight, I went I tried to change the display settings on my monitor, the screen went black and when I pressed a button, nothing would happen. I turned everything off and reconfigured my last known settings. I also started microsoft's fix ya to try to correct the probelm; so far the displays will not change for me and it bothers me. I KNOW it's not the monitor (I have a generic flat screen monitor), it WORKS just fine in safe mode. But however I did notice windows saying that I need to update drivers and I did try to update my drivers but the microsoft fix ya thing told me that mine were fine and up to date?? So what is going on with this thing? I normally can fix things on my own but this one has LEFT me baffled. For the record, I have windows vista business, desktop computer not laptop. Please help if any suggestions if you can. Thank you for any help that you can offer to me. It's difficult to understand what your problem is. First of all, "Windows" never says a driver needs to be updated - so EXACTLY what was the MESSAGE, when did you see it, and what did it look like? Second, The screen went black when you pressed WHAT button? And last, what happens now when you boot to regular mode? - it's unclear what symptom(s) you are experiencing.First of all, I am sorry for not providing more in detail last night. I will try to give more information in future posts. Second of all, when I boot in "regular mode" (I do this with the hard drive), everything appears just fine but it's hard to still set the display settings/screen resolution. When I try to set the screen resolution and click apply, the screen goes black for a while. I had to press the space bar to get things to appear on the screen again. As for the message saying that my driver had to be updated, I don't remember when that happened last night. I do remember searching the web for an answer and most of the answers pointed to updating drivers. So that is why I had to do the fix ya from microsoft, which corrected some problems but not the screen resolution/display settings problems. There was a update (display/monitor) driver thing on the windows vista program (connects to the internet and finds the driver for you) but they said that it was up to date. I have windows vista business 32 bit. If you have more suggestions, feel free to post or if you have questions, please feel free to ask. I will try my best to answer them as much as possible. Quote from: MaryEG on May 22, 2012, 06:05:03 AM There was a update (display/monitor) driver thing on the windows vista program (connects to the internet and finds the driver for you) but they said that it was up to date. If you are talking about Windows Update, you should NEVER download drivers from there. The ONLY place from which you should download ANY driver is the web site of the specific hardware manufacturer. Please open device manager. Are there any yellow or red symbols? If so, with which devices are they associated? If not, please go ahead and close device manager. Next - I suggest you go to the website of your video card manufacturer and download and INSTALL the latest driver for your specific card. If you need help with this, post back and we'll try to assist.Well the good news is that there is no yellow or red symbols on the device manager part. But the bad news is I have gone to the intel site and I have no idea on what to download. What should I download? I have downloaded two things (I think they were accelerators) and they just don't work. For reference, my current video card is Intel(R) Q35 Express Chipset Family. What's the make & model of your computer?HP Compaq dc 7800 (desktop computer)http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3459245&prodTypeId=12454&prodSeriesId=3459241&swLang=13&taskId=135&swEnvOID=1093I tried to update the graphic drivers (the intel ones) and they say that they are not compatible with my computer system. I also noticed that it's drivers for microsoft xp not vista business 32 bit?Sorry - here you go: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3459243&prodTypeId=12454&prodSeriesId=3459240&swLang=13&taskId=135&swEnvOID=2096Thanks for the correct link. I am still trying to download the intel driver but I get an error message saying that this driver is not compatible with this system. Any other suggestions?Please go back to device manager, then click on the display adapter entry. What does it say? Now double-click on the name of the device - on the driver tab what is the date of the driver?It says under display adapter: Intel (R) Q35 Express chipset family Driver date: 8/24/2007 Download and install the newer chipset driver.Forgive me, but I installed the two recommended programs that you suggested and nothing seems to work. The pop up keeps coming up and saying that the program was not installed correctly? I try again and get the same message.

Answer»

I have tried searching on the site and I am still more confused than ever. So I am sorry if I do sound like a broken record LOL.

Tonight, I went I tried to change the display settings on my monitor, the screen went black and when I pressed a button, nothing would happen. I turned everything off and reconfigured my last known settings. I also started microsoft's fix ya to try to correct the probelm; so far the displays will not change for me and it bothers me. I KNOW it's not the monitor (I have a generic flat screen monitor), it WORKS just fine in safe mode. But however I did notice windows saying that I need to update drivers and I did try to update my drivers but the microsoft fix ya thing told me that mine were fine and up to date??

So what is going on with this thing? I normally can fix things on my own but this one has LEFT me baffled. For the record, I have windows vista business, desktop computer not laptop. Please help if any suggestions if you can. Thank you for any help that you can offer to me. It's difficult to understand what your problem is. First of all, "Windows" never says a driver needs to be updated - so EXACTLY what was the MESSAGE, when did you see it, and what did it look like? Second, The screen went black when you pressed WHAT button? And last, what happens now when you boot to regular mode? - it's unclear what symptom(s) you are experiencing.First of all, I am sorry for not providing more in detail last night. I will try to give more information in future posts.

Second of all, when I boot in "regular mode" (I do this with the hard drive), everything appears just fine but it's hard to still set the display settings/screen resolution.

When I try to set the screen resolution and click apply, the screen goes black for a while. I had to press the space bar to get things to appear on the screen again.

As for the message saying that my driver had to be updated, I don't remember when that happened last night. I do remember searching the web for an answer and most of the answers pointed to updating drivers. So that is why I had to do the fix ya from microsoft, which corrected some problems but not the screen resolution/display settings problems. There was a update (display/monitor) driver thing on the windows vista program (connects to the internet and finds the driver for you) but they said that it was up to date.

I have windows vista business 32 bit.

If you have more suggestions, feel free to post or if you have questions, please feel free to ask. I will try my best to answer them as much as possible.

Quote from: MaryEG on May 22, 2012, 06:05:03 AM

There was a update (display/monitor) driver thing on the windows vista program (connects to the internet and finds the driver for you) but they said that it was up to date.

If you are talking about Windows Update, you should NEVER download drivers from there. The ONLY place from which you should download ANY driver is the web site of the specific hardware manufacturer.

Please open device manager. Are there any yellow or red symbols? If so, with which devices are they associated? If not, please go ahead and close device manager.

Next - I suggest you go to the website of your video card manufacturer and download and INSTALL the latest driver for your specific card. If you need help with this, post back and we'll try to assist.Well the good news is that there is no yellow or red symbols on the device manager part.

But the bad news is I have gone to the intel site and I have no idea on what to download. What should I download? I have downloaded two things (I think they were accelerators) and they just don't work. For reference, my current video card is Intel(R) Q35 Express Chipset Family. What's the make & model of your computer?HP Compaq dc 7800 (desktop computer)http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3459245&prodTypeId=12454&prodSeriesId=3459241&swLang=13&taskId=135&swEnvOID=1093I tried to update the graphic drivers (the intel ones) and they say that they are not compatible with my computer system. I also noticed that it's drivers for microsoft xp not vista business 32 bit?Sorry - here you go: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3459243&prodTypeId=12454&prodSeriesId=3459240&swLang=13&taskId=135&swEnvOID=2096Thanks for the correct link. I am still trying to download the intel driver but I get an error message saying that this driver is not compatible with this system. Any other suggestions?Please go back to device manager, then click on the display adapter entry. What does it say?

Now double-click on the name of the device - on the driver tab what is the date of the driver?It says under display adapter: Intel (R) Q35 Express chipset family
Driver date: 8/24/2007

Download and install the newer chipset driver.Forgive me, but I installed the two recommended programs that you suggested and nothing seems to work. The pop up keeps coming up and saying that the program was not installed correctly? I try again and get the same message.

Solve : Newbie with a probelm?

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