Hello fellow COMPUTER users.  I HOPE you can help me.

I have a Dell computer, model DHP,  s/n 3GS4051.  It contains an Intel 82801AA AC'97  integrated audio controller.  The computer is running Windows XP.

I cannot get any sound out of this computer; no introductory music when Windows comes up, no operational beeps, etc., no audio from the CD player, zilch.

I have tested the speakers and they work.  They appear to be plugged into the right jack on the back of the computer (green plug into green jack).

I have also gone into Control Panel/Sounds and Audio DEVICES and checked the configuration (verified that the sound is not muted and the levels are properly SET) and followed the trouble shooting guide.  I have configured the audio controller with the Device Manager.  It identified the driver (which I did not write down) and it tells me that the sound card is in PCI Buss 0, Device 31, function 5 and that the controller is working properly.

I have tried everything that I know how to do.  I am wondering if there might be something in the system initialization process that might not be right.  Are there config files or something like that that might not be enabling the sound card?  Just a little more background:  the sound did work on this computer at one time.  When my daughter took it to a technician some time back he somehow disabled the sound.  This is why I am thinking that the problem might be in the configuration rather than a hardware or software failure.

I would appreciate any advice you could provide.  The computer is several years old now and I no longer have Dell support (whatever good that would do).  Thanks, Al go to support.dell.com

enter your ID TAG off computer

and download audo/sound driver

installhttp://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=genIf installing new driver won't help, most likely, on-board sound is busted. Quote

If installing new driver won't help, most likely, on-board sound is busted.