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Answer» I had a svchost.exe (dcomlaunch) problem recently. Along with this problem came no sound. At first, the speaker icon at the bottom right looked like it normally does, but I had no sound at all. Then I uninstalled Realtek audio and drivers, and tried to re-install, when I uninstalled it the speaker icon had an X on it. For some reason, under sound in the device manager, I have two "High Definition Audio Device" and one "Audio Device on High Definition Audio Bus". Before the LATTER read "Realtek Audio Device" I think.
I've uninstalled all of these and tried to re-install using drivers from the manufacturer of the computer (Gateway) and the manufacturer of the Motherboard. Every time I try to install using a driver the procedure times out or it will say it's been installed successfully even though the speaker icon in the bottom right has an X on it still and I have no sound still.
I can only think it would be a busted sound card. What should I do to determine exactly what the problem is? Thank you.And here are my Specs.
Gateway DX4200-9
Vista Home Premium 64 bit SP2
ADM Phenom 9100e Quad Core
ATI Radeon HD 4350Operating System System Model
Windows Vista Home Premium (x64) Service Pack 2 (build 6002)
Install Language: English (United States)
System Locale: English (United States) Gateway DX4200-09 7B3P091G
System Serial Number: PTG040X00790703F1E2703
Enclosure Type: Desktop
Processor a MAIN CIRCUIT Board b
1.80 gigahertz AMD Phenom 9150e Quad-Core
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
2048 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded Board: Gateway RS780 Rev 1.0
Serial Number: U007090708749
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 7B3P091G 08/06/2008
Drives Memory Modules c,d
629.65 Gigabytes Usable Hard Drive Capacity
313.00 Gigabytes Hard Drive Free Space
ATAPI DVD A DH16A6S ATA Device [CD-ROM drive]
MagicISO Virtual DVD-ROM0000 [CD-ROM drive]
IOI CF/MicroDrive Disk.. USB Device -- drive 1
IOI MS/MsPro Disk ... USB Device -- drive 4
IOI SD/MMC Disk ... USB Device -- drive 3
IOI SM/xD-Picture Disk.. USB Device -- drive 2
ST3640623AS [Hard drive] (640.13 GB) -- drive 0, s/n 9VK0G5N0, rev SD43, SMART Status: Healthy 3840 Megabytes Usable Installed Memory
Slot 'DIMM0' has 2048 MB
Slot 'DIMM1' has 2048 MB
Slot 'DIMM2' is Empty
Slot 'DIMM3' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 629.65 GB 313.00 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accountslast logon
Jessica 12/3/2009 9:38:11 PM (admin)
Owner 12/3/2009 7:33:01 PM (admin)
local system accounts
Administrator 2/10/2009 3:51:18 AM (admin)
Guest 3/15/2009 2:18:12 PM
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Canon iP2600 series on USB001
Canon iP2600 series on USB001
Canon iP2600 series on USB001
Microsoft XPS Document Writer on XPSPort:
Controllers Display
AMD IDE Controller
AMD SATA Controller IDE mode
IDE Channel [Controller] (4x) ATI Radeon HD 3200 Graphics [Display adapter]
ATI Radeon HD 4350 [Display adapter]
Gateway HD1900 [Monitor] (19.1"vis, s/n M1Y91D0I21543, January 2009)
Bus Adapters Multimedia
A2HASISG IDE Controller
MagicISO SCSI Host Controller
Microsoft iSCSI Initiator
SCSI/RAID Host Controller
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (5x) Audio Device on High Definition Audio Bus
High Definition Audio Device (2x)
Virus PROTECTION [Back to Top] new Group Policies
Kaspersky Anti-Virus
None discovered
Communications Other Devices
Agere Systems PCI-SV92PP Soft Modem
6TO4 Adapter
Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
primary Auto IP Address: 174.50.57.130 / 22
Gateway: 174.50.56.1
Dhcp Server: 68.87.68.16
Physical Address: 00:22:68:49:11:DF
Microsoft ISATAP Adapter
Teredo Tunneling Pseudo-Interface
Networking Dns Servers: 68.87.68.166
68.87.74.166
OHCI Compliant IEEE 1394 Host Controller
HID-compliant device
USB Human Interface Device (2x)
Standard PS/2 Keyboard
HID-compliant mouse
Realtek USB 2.0 Card Reader
USB Composite Device
USB Root Hub (7x)
Generic volume shadow copy
D-Picture Disk..
icroDrive Disk..
MC Disk ...
sPro Disk ...If you go to 'control panel' and click on 'sound' is there a speaker listed under the playback tab? If so click on it and click properties. Click on the enhancements tab and see if there is an option listed at the top to "Disable all enhancements" . If so check it and hit apply. Then restart your comp .Quote from: cruisin702 on December 05, 2009, 08:08:41 PM If you go to 'control panel' and click on 'sound' is there a speaker listed under the playback tab? If so click on it and click properties. Click on the enhancements tab and see if there is an option listed at the top to "Disable all enhancements" . If so check it and hit apply. Then restart your comp .
Thanks, I tried that though. Maybe a screen shot will help. For some reason I have three options for sound in the device manager. Two of them the same even though when only the bottom one is enabled will the speaker icon next to the clock go back to normal. I still have no sound even though the computer seems to think I do.
If this is on-board sound chip, it looks like it may be busted.Quote from: Broni on December 06, 2009, 04:52:15 PMIf this is on-board sound chip, it looks like it may be busted.
I'm guessing since the card doesn't work there wouldn't be any programs to determine that a sound card is busted. If it wasn't anything else then it has to be a busted card.
On-board as in integrated into the motherboard or as in how the computer was at time of purchase?
Also, is this normal for a 6 mo. old comp, what could have caused this, and how do I prevent it from happening again?
Now I have to find a decent vista 64Bit compatible sound card for $10-30. That's going to have to wait.
All right, thanks everyone. Your help is greatly appreciated.If it's 6 months old, you can always take ADVANTAGE of warranty.Quote from: Broni on December 06, 2009, 05:03:52 PMIf it's 6 months old, you can always take advantage of warranty.
I'll look into it, thank you. Now what about my other questions?QuoteOn-board as in integrated into the motherboard or as in how the computer was at time of purchase? You'd have to open the case and take a look, if it's on-board sound chip, or separate sound card.
Considering todays computers, I'd say, it's a chip.I don't mean to be a pain, but you missed these questions:
Also, is this normal for a 6 mo. old comp, what could have caused this, and how do I prevent it from happening again?
Thank you.
Surely, it's not normal, but it happens. When I bought new desktop, hard drive died on me after 6 WEEKS.
There is no way to prevent faulty hardware from dying.Okay, thanks. I really appreciate everyone's help. I'm glad the problem has been pinpointed, and I can start the process of getting it fixed.
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