Hello,

I have this weird problem, basicaly when I go to my movies folder on my computer I got an error saying that explorer.exe  has encountered an error and has to close, then it askes me if I want to send the report to MS.

I get this wheather I goto the movie folder or sometimes just click on any *.avi file.

I am using XP Pro FR

Thank You

Almnhave u done any virus scanning?Yes twice a week
From different scanner too

Almnhmmm.. try downloading and running Hijack This. u can download it from here. post a log here.Here it is

Almn



Logfile of HijackThis v1.99.1
Scan saved at 20:37:19, on 17/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ASUS\PC Probe II\Probe2.exe
C:\Program Files\Access Manager\newadmin.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\BitComet\BitComet.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Kerio\WinRoute Firewall\WrCtrl.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\DOCUME~1\ALEXAN~1\LOCALS~1\Temp\Répertoire temporaire 1 pour hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Launch PC Probe II] "C:\Program Files\ASUS\PC Probe II\Probe2.exe" 1
O4 - HKLM\..\Run: [00saskda] "C:\Program Files\Access Manager\newadmin.exe" saskda
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Lancement rapide d'Adobe Reader.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra BUTTON: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Recherche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1009977706342
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1009977679155
O17 - HKLM\System\CCS\Services\Tcpip\..\{3ABCB7F8-8BC5-4FC1-90DE-B6F88CA3C628}: NAMESERVER = 167.206.245.77,167.206.245.13
O17 - HKLM\System\CS1\Services\Tcpip\..\{3ABCB7F8-8BC5-4FC1-90DE-B6F88CA3C628}: NameServer = 167.206.245.77,167.206.245.13
O17 - HKLM\System\CS2\Services\Tcpip\..\{3ABCB7F8-8BC5-4FC1-90DE-B6F88CA3C628}: NameServer = 167.206.245.77,167.206.245.13
O17 - HKLM\System\CS3\Services\Tcpip\..\{3ABCB7F8-8BC5-4FC1-90DE-B6F88CA3C628}: NameServer = 167.206.245.77,167.206.245.13
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers communs\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Kerio WinRoute Firewall (WinRoute) - Kerio Technologies - C:\Program Files\Kerio\WinRoute Firewall\winroute.exe

Thats the end of it

Almnis windows explorer SET to view thumbnails/web view ? you can try setting view to details or list and see if it happens again
also here is link to explorer errors , maybe can help you further
http://www.generation.net/~hleboeuf/errexplo.htm