I have just had the worst experience with a so called techie. 

This gets kinda complicated so I hope you can understand my blond babble.

It all started when I was hit with a bad virus from a website that blocked me from even getting into SafeMode.  I didnt have a proper OS disk cuz my computer was built by my BIL.  So I decided to send it to get a NEW OS installed and a new DVD Rewriter.

Sent it to the guy and he had it for over 2 weeks.  I needed it back and the lady at the shop decided he was terrible to work cuz he took to long so she had someone else finish the installation of a new modem. and ship it back to me
So now that I have it back......................

I can see so many issues I have no idea what exactly is wrong or how to fix it.  You can imagine I dont want to send it to anyone else to even touch.

  I was here once before and you guys were great!!  I sure could use some help guys. 
Here is a list of some of the problems I have so far encountered.

So far my dvd gives me Error messages.  For instance.
Tried to play a cd.  It does try to read it but then Nothing happens.

Tried to install a game.  I get as far as the first menu screen that asks you to play or install.  Then I get an error message and then nothing works

Then all my old programs and files I had installed before the virus are no longer available even though they were there.  This I dont understand.

I used to have XP Pro and now my new OS is the Home version.

Is this enough info for you guys to give me some idea of what my problem is?
Twylla ...... Take a deep breathe and try and relax.

Can you tell us the current state of the pc in question?
Does it work?

Apparently, it now has win XP home installed and you have the authentic disk for that.
There was a new modem installed ......... is that correct and is it working?
Do you know if when the new operating system was installed ( XP home)  was it put on a freshly formatted hard drive ?  ( this procedure would have wiped the hard drive clean)
How was you data saved ? ( onto cd's )
Do you have the program cd's so you could reinstall them ?
Does this pc have a cd drive in addition to the new dvd - R/W?


Let us know.

dl65  Sigh

Ok I think I am better (LOL) TY

Yes the PC is working and so is the modem.  I am able to use the internet, check my emails on MSN and Yahoo.  I can download things from the web.

What it wont do is recognize any of the programs I had installed before the virus shut me out.  IE:  games, business card software, printer and everything else.
I can access my text documents, pictures I had and music and things like that.  Just not programs.  Spy Sweeper, Norton,

The XP Home is authentic.  That is the reason I replaced the XP Pro.  It wasnt authentic and I wasnt getting the Microsoft updates.

No the dummy did not put in on a freshly formatted hard drive and I think that is the problem.

No my data was not saved to cds or any other storage that I know of
 He just installed Home right on top of the Pro.

I do have all my programs on disk so I dont care if I lose anything.  I even told him to erase the whole thing so it would be squeeky clean and faster.

And I thought I could handle reinstalling XP again  myself but because I do not have any other cd on my computer I cant do it until I FIGURE out why my DVD Rewriter doesnt like me. Twylla ...... Ok .... If you go into My Computer, does the new dvd drive show up ?


dl65  Twylla .... I just noticed that you cant access Norton, does that mean you have no anti-virus ?


dl65  Hi 

Yes the DVD is showing and I have the AVG Free addition installed for viruses right now.Twylla ..... Glad to hear you have AVG installed.
Do you have the correct driver installed for the dvd-rw?
Go to Control Panel/System/Hardware Tab/Device Manager ....... then scroll down to the entry called DVD/CD-rom drives. Click on the + sign in front of it and see if there is a yellow exclamation mark.
Do you know if the burning software that came with the DVD- rw has been installed ?
What exactly was the error message you get from the optical drive ? ( DVD/CD - r/w)

dl65 

Ok I dont see any yellow exclamation mark.

The Error message I get is titled "Demo32.exe- Application Error
The application failed to initialize properly (0xc0000006). Click OK to terminate the application."

No I am not sure if it was installed.  I click the different things on the disk and I get that error Here is another error I get from my DVD installation disk

C:\DOCUME~-HENRIE~1.HEN\LOCALS~1\Temp\WERc0006dir00\demo32.exe/mdmp

Twylla ..... Do you have some software installed on that pc called Demoshield or Demoshield player ?

dl65  Twylla ........  Lets try uninstalling the dvd drive and then have windows detect it and install the drivers.
Go to Control Panel/System/Hardware tab/Device manager/ scroll down to DVD/cd drives and click on the + sign to expand it , then highlight the dvd drive listed, right click on it and select uninstall.
Now close everthing up and reboot the machine.
Watch down in the lower right corner at some point as it reboots , you should see a message that windows has detected new hardware.
That message will REMAIN there for several minutes possibly and then you should see a new message that the new hardware is ready to use.
Before you test the dvd player, what media player do you use to play cds or videos?  ( windows media player or something else )
Now put a music cd in the optical drive and then go back to my computer and see if the dvd icon there shows a cd in it . Right click on the drive icon and select play......  what happens ?


dl65 
Sorry dl65   I thought I had notify to new POSTINGS but ....

So I did what you said.  I uninstalled it but no New Hardware signal came up

I use Media player and I tried a cd audio and I got the message that the WMPlayer can not read the cd.  The icon in My Computer shows the audio is present and WMPlayer can list the songs but wont play them.  The song list is orange with exclamation marks and skips to each song trying to play it

Oh and it also tells gives me an error about Demosheild when I put the dvd installation disk in I get the error message that there is a problem with Demosheild and it needs to close Send a reportTwylla ........ When you went into the device manager , went to the dvd/cd drive , highlited it and right clicked on the highllite........ what option did you select ?........ Disable ? or something else ?


dl65  I must have hit disable instead.  I did uninstall it now and the little pop up did show up this time.  But it still isnt working although it says its all in working order.Twylla ........ ok , after you uninstalled the dvd burner, and rebooted , it reinstalled and was detected as new hardware installed ..... "Windows has detected new hardware"  .....and then another message came up saying either that your new hardware has been installed and is ready to use.
Then you put a music CD in the drive and you get the message WMP cant read the cd.
What version of media player are you using ?
What format is the music on the cd in ? ( is it one you made or a store bought cd ?)
Will the dvd drive read a movie dvd ?
Is there a SMALL audio cable connected from the rear of the dvd drive to either the MOBO or the sound card ?
Quote

Twylla ..... Do you have some software installed on that pc called Demoshield or Demoshield player ?