Hello,

Yes, I'm an old geezer and I'm not computer literate - but at least I was able to find this help center.

When starting the computer I get the following error message:  "The system DS user 32.dll was relocated in memory. The application will not run properly.  The relocation occured because the DLL C:\windows\sytem 32\HHCTRL.OCS occupied an address range reserved for windows system DLLs.  The vendor supplying the DLL should be contacted for a new DLL."

I have no idea whatsoever who the vendor is and I have no idea how to correct my problem.  In fact, I have absolutely no idea what they're talking about.  I use McAffe for anti-virus, Ad-Aware (FREE donation version), Windows Defender - and I just purchased Registry Mechanic.

I've run all of these "programs" (or maybe you refer to them as applications - I'm not sure).

Would somebody please help me.  If you are able to give me some instructions would you please do it in simple step-by-step "pedestrian" language.  I really am an old guy and just don't understand this stuff very well.

Thanks in advance for any help you can give me.

Don

What version of Windows are you using?  Do you have a program called Dreamweaver installed?Many thanks for your response.

I'm using Windows XP version #2.  No...I do not have Dreamweaver.You need to run scans for malware (virus, adware, etc.) then get the security updates for your version of windows. Microsoft has issued a fix, but it might be different depending on whether it is XP Pro or XP Home, and the service pack installed. A list of security patches can be found Here.Thank you 2K_dummy,

My computer is only a few months old.  It's an HP a1647c with Media Center and Windows Home Edition.

I previously ran everything you mentioned.  If I go to the download center and download the wrong thing, will I mess everything up???

Thanks in advance.

Don



Have you been getting Windows Updates all along, as notified by Windows?  If so, I think you don't need to go the website posted by 2K_dummy.  If not, getting updates would be a good idea.  But, you may want to take a different approach than the aforementioned website if you find that site confusing.

Just before this problem started, did you install or uninstall anything?  You could also try this. Go to Start/Run and type in sfc /scannow and hit Enter.Have your Windows CD handy as it might ask for it.

Note there is a space between sfc and /.Soybean,

I've been getting automatic updates from Microsoft.  So before downloading anything I went to Windows Update and found I did not need any updates.

No sir, I did not install, uninstall or download anything.

Wow, here's what I did do, though, so thanks for asking.  I ran Disc Cleanup and put a check next to everything.  I'm sure (but not certain) that could be the problem.

Thank you!!!Patio,

I did as you instructed and GOT an error message saying that windows could not find sfc/scannow.I doubt that Disk Cleanup caused the problem.  It's normally OK to delete everything it finds. 

When you tried sfc/scannow, did you put a space between sfc and /, as patio advised?
It should be sfc /scannow, not sfc/scannow.  See the difference?I've just had the same problem after a windows update?Please follow this thread to see if any of these solutions help.
I see you already have your own thread on your problem, so follow both of them.I did not follow Patio's original instructions properly.  I forgot to leave the space.

I just did it properly and scanned the machine and received the following message:

"Files that are required to run properly must be copied to the DLL cache.  Insert your Windows XP Professional CD2 now.

1.  HP never supplies a CD with their computers (something about it's PARTITIONED someplace else (I think).

2.  I have Windows Home version - but the message refers to the Professional Version.

Right now, as I type this I'm on "terminal" hold for HP Customer Service.

I will report again after I speak to them, if they ever come on the line.

It's possible it will  run from the Home CD...worth a try at least.
After you reach HP LET them know that you need the full XP CD and that you do NOT want to use the restore partition as if you do you will lose all your data.
They will probably not agree at first so be firm til you get what you want.I want to thank everyone who posted a message trying to help me.  Here's what I did.

Since the computer is still under warranty I called HP (in India) and the technician took control of my computer and did a lot of things about which I do not have a clue.

However, ONE thing he did was to dowload "CCleaner" and he told me to use it a few times a week.

Anyway, my problem is solved - AND I REALLY WANT TO THANK EVERYONE WHO RESPONDED TO ME WITH THEIR IDEAS!!!!!!!!!!!!