Solve : Outlook Express junk problem?

1.	Solve : Outlook Express junk problem?
Answer» Hi guys, I have Outlook Express 6 installed and use Firefox 3.5.6 as a browser on a laptop running Windows XP Home SP3. I've had this problem for a while now. Emails which I receive from people in my address book end up in my junk folder so I get no warning that they have arrived. If I right click on the email in question and choose add sender to address book I get a message which tells me what I already know, that the sender is already in my address book! I'm screaming at the screen if you know they in the address book why are you sending them to the junk folder??? I'd really appreciate a FIX for this one as it's driving me nuts. AlexI don't know how you could have done it but it sounds like you have linked your span blocker in OE to your address book. Just start by reviewing your settings in the span blocker and see what it indicates.No I've been through all the settings and they are okay. Not all my contacts are blocked, just some of them. And the ones which are don't always end up in the spam folder. Sometimes they arrive as normal in my inbox. In fact I've had three tonight from a contact and two hit the inbox and one went to the spam folder. Same contact and same address!Does Outlook Express 6 have a built in automatic Junk Filter that I dont know anything about? Are you using a 3rd party spam filter? Do you have message rules that you set up yourself? If so, you are really the only one that knows what those rules contain to make the messages go to a spam folder. You can find those rules by clicking on 'tools' message rules---mail . Then you can select each rule and click on modify to see what they contain. OE does have a blocked senders list, but generally you need to add blocked senders one by one manually. To look at it in OE: tools > message rules > blocked sender list If that doesn't show you anything, you may need to to go the virus forum.I know about blocked senders & mail rules etc. There is nothing contained within those that would make the emails in question go to the spam folder. All the emails that end up in the spam folder have the same ISP. They are all from contacts in Malta and end in onvol.net. Again I have checked the mail rules and blocked senders and nothing there refers to onvol.net. I've been slowly switching to non Microsoft products because of the problems they throw up, plus I'm sick of being used as a beta tester for Microsoft. Since no one seems to have a clue why this is happening I can only assume that it's more rubbish from Microsoft in which case it's probably time to switch to Thunderbird! Quote All the emails that end up in the spam folder have the same ISP. They are all from contacts in Malta and end in onvol.net. So, you have a solid clue to the problem there. No point in blaming OE and Microsoft for this. What is the nature of the Message Rules you have in OE? Rules can be constructed in a variety of WAYS. You can disable rules by unchecking the box next to them. That could be a troubleshooting technique. You could disable all of them and see whether that stops the unwanted behavior. If so, then you need into further investigation to determine which one is causing it. What anti-virus protection do you have? Are you using any third-party, add-on spam blocking program?Hi SOYBEAN, I'm not using ant third party spam blockers as I find that AOL do a pretty good JOB at blocking the most of it. Anti-virus is Avast. All my message rules are constructed to look for certain words in message bodies and headers and to delete anything found. I've checked all the rules and nothing there relate in any way to the emails which are being sent to the spam folder. As I said earlier I had three emails last night from a contact in Malta and two hit the inbox and one went to the spam folder. Same contact and same address! I still think I'd try this: Quote from: soybean on December 24, 2009, 08:28:53 AM You could disable all of them and see whether that stops the unwanted behavior. If so, then you need into further investigation to determine which one is causing it. Hi soybean, Yeah I agree that I'll have to give that a try and see what HAPPENS. If the messages you are concerned about are from contacts in your address book just make a new mail rule which says "Where the from line contains (people, everyone in your address book) Stop processing more rules" and move the rule to the #1 spot.Yeah that might work, thanks. I'll give it a try.Cruisin 702. You are the man! Just wanted to say thanks. I tried what you suggested and it seems to have worked. Brilliant!

Answer»
Hi guys,

I have Outlook Express 6 installed and use Firefox 3.5.6 as a browser on a laptop running Windows XP Home SP3. I've had this problem for a while now. Emails which I receive from people in my address book end up in my junk folder so I get no warning that they have arrived. If I right click on the email in question and choose add sender to address book I get a message which tells me what I already know, that the sender is already in my address book! I'm screaming at the screen if you know they in the address book why are you sending them to the junk folder??? I'd really appreciate a FIX for this one as it's driving me nuts.

AlexI don't know how you could have done it but it sounds like you have linked your span blocker in OE to your address book.

Just start by reviewing your settings in the span blocker and see what it indicates.No I've been through all the settings and they are okay. Not all my contacts are blocked, just some of them. And the ones which are don't always end up in the spam folder. Sometimes they arrive as normal in my inbox. In fact I've had three tonight from a contact and two hit the inbox and one went to the spam folder. Same contact and same address!Does Outlook Express 6 have a built in automatic Junk Filter that I dont know anything about? Are you using a 3rd party spam filter? Do you have message rules that you set up yourself? If so, you are really the only one that knows what those rules contain to make the messages go to a spam folder. You can find those rules by clicking on 'tools' message rules---mail . Then you can select each rule and click on modify to see what they contain. OE does have a blocked senders list, but generally you need to add blocked senders one by one manually.

To look at it in OE:

tools > message rules > blocked sender list

If that doesn't show you anything, you may need to to go the virus forum.I know about blocked senders & mail rules etc. There is nothing contained within those that would make the emails in question go to the spam folder. All the emails that end up in the spam folder have the same ISP. They are all from contacts in Malta and end in onvol.net. Again I have checked the mail rules and blocked senders and nothing there refers to onvol.net. I've been slowly switching to non Microsoft products because of the problems they throw up, plus I'm sick of being used as a beta tester for Microsoft. Since no one seems to have a clue why this is happening I can only assume that it's more rubbish from Microsoft in which case it's probably time to switch to Thunderbird! Quote

All the emails that end up in the spam folder have the same ISP. They are all from contacts in Malta and end in onvol.net.

So, you have a solid clue to the problem there. No point in blaming OE and Microsoft for this. What is the nature of the Message Rules you have in OE? Rules can be constructed in a variety of WAYS. You can disable rules by unchecking the box next to them. That could be a troubleshooting technique. You could disable all of them and see whether that stops the unwanted behavior. If so, then you need into further investigation to determine which one is causing it.

What anti-virus protection do you have? Are you using any third-party, add-on spam blocking program?Hi SOYBEAN, I'm not using ant third party spam blockers as I find that AOL do a pretty good JOB at blocking the most of it. Anti-virus is Avast. All my message rules are constructed to look for certain words in message bodies and headers and to delete anything found. I've checked all the rules and nothing there relate in any way to the emails which are being sent to the spam folder. As I said earlier I had three emails last night from a contact in Malta and two hit the inbox and one went to the spam folder. Same contact and same address!

I still think I'd try this:
Quote from: soybean on December 24, 2009, 08:28:53 AM

You could disable all of them and see whether that stops the unwanted behavior. If so, then you need into further investigation to determine which one is causing it.

Hi soybean, Yeah I agree that I'll have to give that a try and see what HAPPENS. If the messages you are concerned about are from contacts in your address book just make a new mail rule which says "Where the from line contains (people, everyone in your address book) Stop processing more rules" and move the rule to the #1 spot.Yeah that might work, thanks. I'll give it a try.Cruisin 702. You are the man! Just wanted to say thanks. I tried what you suggested and it seems to have worked. Brilliant!

Solve : Outlook Express junk problem?

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