I started having trouble with my Norton antivirus, was told by their website to uninstall and reinstall. When i attempted to reinstall, repeatedly received error message,"Unable to delete output file." SEVERAL more attempts to reinstall 2007 Internet Security were attempted.

In the meantime, HP did an update. After that program restarted my computer, the black screen with the safe menu options appeared. No matter which option I choose, it always returns to the safe menu options again. It will quickly flash the WindowsXP page like it's going to reboot, then a quick flash of the Compaq page but then back to the menu page again.most of the members here like to try to get members with norton to switch to a less problematic and free alternative like AVg free.. look here to fully remove norton. give avg free a try. its less resource intensive and we find it has a better detection rate then norton. for your other problem have you tried last known good configuration? or if that doesn't work then try going into safe mode a doing a system restore to before when you could go into normal mode.i tried all the options on the page, which included:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good Configuration

Start Windows Normally

It just won't do anything but RETURN to this same menu. Norton has never caused me any problems in the 8 years or so I've used them.ok do you have an xp cd?YES, i do. please tell me that i won't lose everything though.........we just had a baby in May and i'll if we lose those pics......no im going to have you do a repair install... but first lets SEE what tricks our other members have up their sleeves.. my computer does have a built in restore option but didn't want to even go there, wasn't sure what it was going to do and figured i'd better try other options first.don't do that yet. that will return your computer to back when it first came out of the box. everything you ave added since then will be gonei sent emails to both norton and hp tech support to see what they have to say.

i was able to get into the BIOS menu but nothing there helped either.if you have windows xp then try a repair install i don't have a cdQuote from: unlovedwarrior on August 06, 2007, 12:45:18 PM

ok do you have an xp cd?

yes, i do. please tell me that i won't lose everything though.........we just had a baby in May and i'll if we lose those pics......

if you have windows xp then try a repair install