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Answer» Hello,
Can someone pls HELP me analyse my BSOD root cause?
Thank you in advanced.
[attachment deleted by admin to conserve space]Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is DONE, GO to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next replyHello,
below the result
================================================== Dump File : 080117-16785-01.dmp Crash Time : 01.08.2017 21:24:40 Bug Check STRING : Bug Check Code : 0x00000116 Parameter 1 : fffffa80`0930a010 Parameter 2 : fffff880`03b49f38 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000002 Caused By Driver : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d388 File Description : DirectX Graphics Kernel Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.23809 (win7sp1_ldr.170516-0600) Processor : x64 Crash Address : ntoskrnl.exe+70e40 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\080117-16785-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 374.936 Dump File Time : 01.08.2017 21:26:04 ==================================================
Have you recently installed or updated the driver for your display adapter? If so, did this error occur immediately after? If the answer to these two questions is yes, roll BACK the driver. If not:
1) If you've only had the one BSOD, don't do anything. Just ignore it.
2) If this is one of several with exactly the same information, do the following:
* Download and install the latest Direct-X release * Download and install the latest driver for your display adapterWell, I did install a new driver a few weeks ago. And yes, this is the only BSOD till date =)You can roll back the driver or wait and see if there are any more bsod's. For now, I wouldn't worry about it.
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