1.

Solve : Please help analyse my BSOD root cause?

Answer»

Hello,

Can someone pls HELP me analyse my BSOD root cause?

Thank you in advanced.

[attachment deleted by admin to conserve space]Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is DONE, GO to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next replyHello,

below the result

==================================================
Dump File         : 080117-16785-01.dmp
Crash Time        : 01.08.2017 21:24:40
Bug Check STRING  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`0930a010
Parameter 2       : fffff880`03b49f38
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000002
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d388
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23809 (win7sp1_ldr.170516-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70e40
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080117-16785-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 374.936
Dump File Time    : 01.08.2017 21:26:04
==================================================

Have you recently installed or updated the driver for your display adapter? If so, did this error occur immediately after? If the answer to these two questions is yes, roll BACK the driver. If not:

1) If you've only had the one BSOD, don't do anything. Just ignore it.

2) If this is one of several with exactly the same information, do the following:

* Download and install the latest Direct-X release
* Download and install the latest driver for your display adapterWell, I did install a new driver a few weeks ago.
And yes, this is the only BSOD till date =)You can roll back the driver or wait and see if there are any more bsod's. For now, I wouldn't worry about it.



Discussion

No Comment Found