Solve : Please help me determine why I am blue screening?

1.	Solve : Please help me determine why I am blue screening?
Answer» Hello all, For the past 2 months I have been bluescreening here and there. Sometimes it happens when in game others not. Here are the specs for my pc Phenom II X4 925 2.8 GHz 4GB DDR3 (2) 750GB HDD 7200 RPM Raid1 Radeon HD 5770 Duel Monitors Things I have in my usb ports include USB Hub w/ Logitech G930 wireless dongle inserterd Microsoft Arc keyboard wireless dongle Microsoft Sidewinder X5 mouse mirco usb x2 I JUST reinstalled windows when I set up my raid 1 from a clean partition. However my key was not valid for clean installs so I had to do an in place upgrade over my new windows 7 install. But this was happening before that as well. I have run memtest and HD Tune on one of my drives. The other is brand new so I have not tested it but I honestly do not think that is the problem. Here is the info I got from the latest bluescreen. It often happens over night and when I wake up I am sitting back at my desktop as if I had just logged in. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF88004D07817 BCP3: FFFFF88008B9F900 BCP4: 0000000000000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 I have attached the files that describe the problem Any help would be greatly appreciated! http://www.mediafire.com/file/n59haas7bos172l/011811-30966-01.dmp http://www.mediafire.com/file/no991b3oz0s55m2/WER-4940801-0.sysdata.xml Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply Quote from: Allan on January 18, 2011, 12:36:55 PM Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply HOPEFULLY I did it right ================================================== Dump File : 011811-30966-01.dmp Crash Time : 1/18/2011 12:55:23 PM Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b Parameter 1 : 00000000`c0000005 Parameter 2 : fffff880`04d07817 Parameter 3 : fffff880`08b9f900 Parameter 4 : 00000000`00000000 Caused By Driver : atikmdag.sys Caused By Address : atikmdag.sys+90817 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : FULL Path : C:\Windows\Minidump\011811-30966-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7600 Dump File Size : 274,928 ==================================================Have you recently updated your ATI driver? If so, roll back to the previous version. If not, then update to the current version and let's see if that helps. Quote from: Allan on January 18, 2011, 12:47:32 PM Have you recently updated your ATI driver? If so, roll back to the previous version. If not, then update to the current version and let's see if that helps. This has happened with both the current and last version of the drivers. Could it be that I have a bad unit? Maybe I should reseed the card itself?Well, the error is directly related to the card or its driver so yes, try reseating. But in the end it could be other hw or sw interacting with the video card that's at fault. I'd suggest a selective startup and let's see what happens (msconfig - uncheck all but MS startup items - reboot)Alright Ty for your help I will continue troubleshooting.Try disabling catalyst control center from your startup.

Answer»

Hello all,

For the past 2 months I have been bluescreening here and there. Sometimes it happens when in game others not.

Here are the specs for my pc

Phenom II X4 925 2.8 GHz
4GB DDR3
(2) 750GB HDD 7200 RPM Raid1
Radeon HD 5770
Duel Monitors

Things I have in my usb ports include

USB Hub w/ Logitech G930 wireless dongle inserterd
Microsoft Arc keyboard wireless dongle
Microsoft Sidewinder X5 mouse
mirco usb x2

I JUST reinstalled windows when I set up my raid 1 from a clean partition. However my key was not valid for clean installs so I had to do an in place upgrade over my new windows 7 install. But this was happening before that as well.

I have run memtest and HD Tune on one of my drives. The other is brand new so I have not tested it but I honestly do not think that is the problem.

Here is the info I got from the latest bluescreen.

It often happens over night and when I wake up I am sitting back at my desktop as if I had just logged in.

Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7600.2.0.0.256.48
Locale ID:   1033

Additional information about the problem:
BCCode:   3b
BCP1:   00000000C0000005
BCP2:   FFFFF88004D07817
BCP3:   FFFFF88008B9F900
BCP4:   0000000000000000
OS Version:   6_1_7600
Service Pack:   0_0
Product:   256_1

I have attached the files that describe the problem

Any help would be greatly appreciated!

http://www.mediafire.com/file/n59haas7bos172l/011811-30966-01.dmp

http://www.mediafire.com/file/no991b3oz0s55m2/WER-4940801-0.sysdata.xml

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply Quote from: Allan on January 18, 2011, 12:36:55 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

HOPEFULLY I did it right

==================================================
Dump File : 011811-30966-01.dmp
Crash Time : 1/18/2011 12:55:23 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`04d07817
Parameter 3 : fffff880`08b9f900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
FULL Path : C:\Windows\Minidump\011811-30966-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,928
==================================================Have you recently updated your ATI driver? If so, roll back to the previous version. If not, then update to the current version and let's see if that helps. Quote from: Allan on January 18, 2011, 12:47:32 PM

Have you recently updated your ATI driver? If so, roll back to the previous version. If not, then update to the current version and let's see if that helps.

This has happened with both the current and last version of the drivers. Could it be that I have a bad unit? Maybe I should reseed the card itself?Well, the error is directly related to the card or its driver so yes, try reseating. But in the end it could be other hw or sw interacting with the video card that's at fault. I'd suggest a selective startup and let's see what happens (msconfig - uncheck all but MS startup items - reboot)Alright Ty for your help I will continue troubleshooting.Try disabling catalyst control center from your startup.

Solve : Please help me determine why I am blue screening?

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