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Answer» When I attempted to boot up my Windows XP computer Wednesday night it would show the Windows XP screen with the green bar going across. After that screen it would go black & a blue screen would pop up. After that blue screen the system would immediately reboot. I was unable to read the blue screen cause it would only appear for a second--if that. I was able to fix this by doing a Windows installation & choosing the repair option. Now this system will boot into Windows, but my problem is that Outlook Express will not open. When I click on it, the computer beeps and does nothing. No error message is displayed. I was going to try to run Windows update, but when trying to open IE I get an error that says:
iexplorer.exe-Entry Point Not Found The procedure entry point setdlldirectoryw could not be located in the dynamic link library KERNEL32.DLL
I've done a bit of research and found that I could try system restore or going into control panel & removing OE & re-adding it.
If I am able to get OE up and running again, I'm going to backup the emails and address book & rebuild this system cause something is definitely wrong.
I'm a PC support specialist, and this issue is really bugging me cause it's my own PERSONAL computer & things aren't supposed to go wrong with my computer!
Any help is greatly appreciated!
Thanks.Outlook Express is a part of Internet Explorer, so, if IE doesn't work, so OE won't. Did you try to reinstall IE?I never even thought of reinstalling IE. I tried that and OE works! IE doesn't, but I use Firefox, so that's not the end of the world. I was able to back up my Outlook messages & addresses. I'm now working on rebuilding this system cause I don't believe it is very stable.
Thank you so much for your help!You're very welcome Hi,
RESOLUTION:
To recover your computer, follow these steps: 1. Start your computer and log on as you typically do.
Note If your computer will not start correctly, start the computer in Safe mode. For additional information, click the FOLLOWING ARTICLE number to view the article in the Microsoft Knowledge Base: 315222 (http://support.microsoft.com/kb/315222/) A description of the Safe Mode Boot options in Windows XP 2. When you receive the error message, press CTRL+SHIFT+ESC to open TASK Manager. You can safely ignore any additional error messages that may appear. 3. On the File menu, click New Task (Run...). 4. In the Open box, type control appwiz.cpl, and then click OK. You can safely ignore any additional error messages that may appear.
Note If the Add or Remove Programs tool (Appwiz.cpl) does not open, type the following line in the New Task (Run...) box to remove the Internet Explorer fix, and then go to step 5: %windir%\$NtUninstallKB834707$\spuninst\spuninst.exe 5. In the Add or Remove Programs window, click Windows XP Hotfix – KB834707, click Remove, and then follow the instructions. 6. When the Finish button becomes available, click Finish, and then let your computer to restart, even if it seems that the removal process is not complete. You can safely ignore any messages about additional software or hotfixes that are installed during this process.
Warning Although your computer may successfully start without error messages, your computer is still in an incomplete Windows XP SP2 state. You must complete the remaining steps and reinstall Windows XP SP2. 7. After your computer restarts, click Start, and then click Control Panel. 8. Click Add or Remove Programs, click Windows XP Service Pack 2, click Remove, and then follow the instructions. If you receive a message about software that you may have installed after you installed Windows XP SP2, make a note of the titles. You may have to reinstall these products after you reinstall Windows XP SP2.
Note If you cannot access Add or Remove Programs, use Task Manager as described in steps 1, 2, and 3. Remove Windows XP Service Pack 2 by typing the following in the New Task (Run...) box: %windir%\$NtServicePackUninstall$\spuninst\spuninst.exe 9. After your computer restarts, visit the Windows Update (http://windowsupdate.microsoft.com/) Web site. Reinstall Windows XP SP2.I for one don't understand the last post.....
Oh well.....
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