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Solve : prevadkeep.exe?

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My computer is infected by something called   "prevadkeep.exe" Neither my Norton nor Adware can remove it.  Can someone help?.  Can I also ASK that any replies be Kept in the most basic of LANGUAGE as I am not very conversant with all the technical terms.
glenafton. Boot to Safe MODE (F8 KEY when you turn on computer and Windows starts to LOAD).  Then run Norton.Many thanks. The Prevadkeep.exe has gone.



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