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Answer» Hello. I am currently using Windows XP SP2. I realized that I should update to SP3 for obvious REASONS. However, after updating and attempting to reboot for the changes to take effect, my computer can't seem to start. It gets about 1/2 way through booting up then attempts to reboot again. I went into safe mode and was able to revert back to SP2. Also, while I was in safe mode, everything was extremely slow. I'm guessing after updating to SP3, my graphics card was essentially uninstalled. Can anyone help me?What are your system specs? CPU / RAM / Hard Drive & Free Space
Why do you think it was video card related?Posting what I think is important from DirectX Diagnostic Tool
System: Operating System: Microsoft XP Professional (5.1, Build 2600) System Manufacturer: HP Pavilion 061 BIOS: Phoenix - Award BIOS v6.00PG Processor: AMD Athlon(tm) 64 X2 DUAL Core Processor 4400+, MMX, 3DNow (2 CPUs) Memory: 1022MB RAM Page File: 650MB used, 1807 MB available DirectX Version: DirectX 9.0c (4.09.0000.0904)
Display: Device: Name: ATI Radeon HD 4650 Manufacturer: ATI Technologies Inc. Chip Type: ATI Radeon Graphics Processor (0x9498) DAC Type: Internal DAC (400 MHz) Approx. Total Memory: 1024.0 MB
Drivers: ati2dvag.dll Version: 6.14.0010.6891 (English) WHQL Logo'd: Yes Mini VDD: ati2mtag.sys VDD: n/a DDI Version: 9 (or higher)
The only reason I think it's the video card is because every time I system restore or do some large change to Windows itself, it seems I have to reinstall it.
Edit: Forgot hard drive space. Here it is: Used Space: 64.3 GB Free Space: 160 GBI remember hearing a while back an issue with HP computers with AMD CPU's and SP3 update failures. Here is something to check into. Run this patch on SP2 prior to SP3: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=pv-60484-2
We were concerned about this issue until we ruled out that all our CPU's were Intel on our workstations at the company that I was system admin for.HP has rolled out a patch for certain desktop models with AMD processors EXPERIENCING failed upgrade and restarts. Go to this >link< for a complete instruction to get around your problem. Good Luck!Thanks guys. This solved my problem. Cool!
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