I recently had to install a new copy of windows XP SP3. I re-installed i-tunes to manage our i-pods and i-phones. When I tried to update i-tuens to v9.2 it says the windows installer isn't working properly and will not proceed. I went to the microsoft site and downloaded the latest windows installer but am having the same issues. Any suggestions???

Thanks for all the helpHi,

STEP 1: Unregister and reregister Windows Installer

1. To do this, follow these steps:
2. On the "Start" menu, click "Run".
3. Type msiexec /unreg, and then press ENTER. This unregisters Windows Installer.
4. On the "Start" menu, click "Run".
5. In the "Open" box, type msiexec /regserver, and then press ENTER.

If this doesn’t help, proceed with the remaining steps.

Step 2: Empty user and system "TEMP" folders.

1. Empty "%systemdrive%\temp" folder.

2. Empty "%systemdrive%\%windir%\temp" folder.

3. Empty "%systemdrive%\Documents and Settings\%username%\Local Settings\Temp".


Step 3: Put your system in clean boot state and run the installation.
Please REFER this article for details on how to achieve this.

Clean boot is one of the methods to CHECK whether a third party application is conflicting with Windows that can contribute to the problem mentioned.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135


Coming to game installation issues, ensure that you have met the minimum system requirements to play the game, most importantly the graphics card as you’ve reported black screen during installation.

Either you don’t have a driver that’s perfect for Windows 7 or the Card itself isn’t compatible. There have been reports of the same issue with many graphics card and the possible solution has been downgrading the graphics card driver for many.

You may as WELL try to run the installation in compatibility mode and initiate the installation.

Make older programs run in this version of Windows
http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

To be free from all third party interference, put the system in clean boot state before initiating the installation.