I really am not that know ledgable about the inner workings of computers. But last month I purchased a Gateway laptop. After about the second week of owning it I noticed several problems. The biggest problem is that it won't sleep, no matter where I put the sleep setting. When I LEAVE the lid open my desktop stays on the monitor, if I close the lid I can hear it RUNNING and running and then when I open it I get the black error screen that say's Windows did not shut down properly. The only way to shut down this computer is to go to the start menu and shut it down. So I went searching and found Event Log under Administrative Tools. Here I found critical logs that dated back to 6/11/06 and 8/11/07 and the errors from my use. These are dated 12/07 to present. These errors all deal with rebooting and shutdown. I went to Office Depot where I purchased the computer and their response to me was "Too bad, you didn't buy the extended WARRANTY from us. Go deal with Gateway." They also said that it is normal for there to be files on a computer that may be almost two years old. They said that the computer was probably sitting in a warehouse for these two years. OKKKKKK My question to you is what is your opinion on all of this? Is it acceptable that a computer that is sold as new would have files on it that are almost two years old? I feel that this should be Office Depot's fight with Gateway and not mine. Their take on it is "We're out of it." I'm going to continue my fight, but I thought I would first get some opinions from people who are more knowledgeable than I. I'd appreciate any help or ideas you can offer. Thank You, SusanI agree, you should fight the good fight and get the new laptop as you thought you were getting when you bought the gateway. Also, your right a new computer would not have 2 yr old logs under "event viewer". This is obviously a return that may have had problems from the start.

Troubleshooting sleep, hibernate and standby is not real difficult to do. But, 2 fix the dual boot problem which is not hard to fix either (time consuming), might be a risk to your hard evidence proving you got a used laptop -vs- a new one.

Anyhow, thats my 50 cents worth and just so you know.. I have my A+ Net+ Servr2003 etc..But, there will be others that come by and they are certified ALOT further than I, and should have some better advise for you. Good luck
-JayThanks Jay,
Your post was encouraging. Especially about the 2 year old files, that they told me were normal.( to find files that old on any "New" computer.Actually it is normal to find system files dated way before you bought the machine as they will show the date the files were created not the time they were used...
I think your both jumping the gun here...yes I know the :created and :install date are different. But not errors in the "event viewer". after OS was loaded..and according to Her thats after she bought the laptop.

-Jay