I'm running a Dell with:
Microsoft Windows XP
Media Center Edition
Version 2002
Service Pack 2
Plug & Play Monitor on ATI RADEON X 300 SE 128MB Hypermemory card
Norton Anti VIRUS
MSN on DSL connection.
I installed Qicken 2007 Deluxe some time around October 2006. I have been having an ongoing issue with the Quicken (ONLY) display screen loosing some of its content after working with the program. I have been dealing with this intermittent issue since the initial installation. I contacted Intuit customer service in October '06 and one of their techs attempted to resolve the issue by uninstalling and reinstalling in a new directory. The issue still persisted after this but I worked around it by clicking where the icons should have been and shutting down and restarting my PC. Restarting the PC is the only way to restore the screen content. I have attached a screen shot of the situation I EXPERIENCE. I can't get the file small enough to attach a good screen shot. This does not HAPPEN every time I use it, but it seems to occur when I run the program for longer periods of time. I contacted Dell recently after another incident thinking it may have been an issue with the video card. The Dell support tech tested my system remotely and said there is are no issues with the PC but the issue didn't occur while I was working with him. I contacted Intuit customer service again on 10-26-07 to again attempt to resolve this. Their tech had me remove my existing installation and install a new version that she provided with a download. I experienced the same issue again shortly after the reinstallation. The unusable image attached occured 10-28-07. I do not have this type of issue with any other programs running on my system. I contacted Intuit support again and received a reply that I should check the version of my software. This is after I described the issue and that I had just reinstalled their software from a download from them a few days prior. Every time I contact them it seems like the support tech is just reading through help screens and trying obvious stuff. At 1hr+ a try I am getting tired of not making any progress on this. Does anyone have any SUGGESTIONS for a solution or some inside info that will get me in contact with a higher level person at Intiut support?
Steve


[getting disk space - attachment deleted by admin]Rookie troubles:
I couldn't figure out how to get both screen shots attached so here is the other view.
Steve

[getting disk space - attachment deleted by admin]