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Answer» Hi all. I've been having a PROBLEM with my computer where it randomly give a BSOD. I'm not sure what's causing it as I'm never doing anything intensive when it happens. Here are my specs: OS: Windows XP (SP2) Processor: 2.8 ghz dual core Memory: 3gigs Video card: Nvida GeForce 8600 GT
Here's my latest crash dump if that helps:
Code: [Select]Microsoft (R) Windows Debugger Version 6.9.0003.113 X86 Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini070208-02.dmp] Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 2600.xpsp_sp2_qfe.070227-2300 Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700 Debug session time: Wed Jul 2 22:23:28.494 2008 (GMT-5) System Uptime: 0 days 4:31:42.958 Loading Kernel Symbols ... Loading User Symbols Loading unloaded module list .................................................. ******************************************************************************* * * * Bugcheck Analysis * * * *******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, bf808bf5, b5366828, 0}
Probably caused by : win32k.sys ( win32k!DC::bSetDefaultRegion+82 )
Followup: MachineOwner ---------
0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * *******************************************************************************
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) This is a very common bugcheck. Usually the EXCEPTION address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: c0000005, The exception code that was not handled Arg2: bf808bf5, The address that the exception occurred at Arg3: b5366828, Trap Frame Arg4: 00000000
Debugging Details: ------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP: win32k!DC::bSetDefaultRegion+82 bf808bf5 8b830c040000 mov eax,dword ptr [ebx+40Ch]
TRAP_FRAME: b5366828 -- (.trap 0xffffffffb5366828) ErrCode = 00000000 eax=89d63cb0 ebx=00000080 ecx=00000000 edx=00000000 esi=e1eba2d8 edi=b53668c8 eip=bf808bf5 esp=b536689c ebp=b53668d8 iopl=0 nv up EI ng nz na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286 win32k!DC::bSetDefaultRegion+0x82: bf808bf5 8b830c040000 mov eax,dword ptr [ebx+40Ch] ds:0023:0000048c=???????? Resetting default scope
CUSTOMER_CRASH_COUNT: 2
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: firefox.exe
LAST_CONTROL_TRANSFER: from bf80d446 to bf808bf5
STACK_TEXT: b53668d8 bf80d446 e5a119c8 bf80d0ba 00000000 win32k!DC::bSetDefaultRegion+0x82 b536690c bf80d0fe e1eba2d8 00000001 00000000 win32k!GreCreateDisplayDC+0x118 b5366928 805409ac e5a119c8 0013e870 7c90eb94 win32k!GreCreateCompatibleDC+0x2c b5366928 7c90eb94 e5a119c8 0013e870 7c90eb94 nt!KiFastCallEntry+0xfc WARNING: Frame IP not in any known module. Following frames may be wrong. 0013e870 00000000 00000000 00000000 00000000 0x7c90eb94
STACK_COMMAND: kb
FOLLOWUP_IP: win32k!DC::bSetDefaultRegion+82 bf808bf5 8b830c040000 mov eax,dword ptr [ebx+40Ch]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!DC::bSetDefaultRegion+82
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 47e0e106
FAILURE_BUCKET_ID: 0x8E_win32k!DC::bSetDefaultRegion+82
BUCKET_ID: 0x8E_win32k!DC::bSetDefaultRegion+82
Followup: MachineOwner ---------
is the firmware on your bios up to date? if not, then update it.
also dust the inside to reduce heating of internal parts.Do I really need to update my bios? For one thing that has been happening for a few months (~last september, although it has increased in frequency in the past month). Also, I just cleaned out my case a few weeks ago so I don't think it's a build up of dust...FLUSHING BIOS is seldomly necessary. I wouldn't even think about it.
Your log shows win32k.sys several times as being at fault. Possible numerous causes: bad RAM, bad driver, corrupt system file itself. I'd start with couple of things... Are there any errors in Device Manager? Unistalling/reinstalling video driver may be worth trying.
Also, go Start>Run, type in: sfc /scannow Have Windows XP CD handy.
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