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Answer» I work in a computer lab at a community health center. I just started WORKING there and I realized no one in the building had any of the admin passwords to the computers. I brought in a Windows password reset disc and reset all of the admin passwords. This is when I got the bright idea to install the Adobe creative sweet at work off of my external HD. I only tried this on my computer, and the installation failed. Half of the CS was installed and half wasn't. This seemed to have caused some problems for me.
When I attempted to startup the computer, my desktop would load, but some of the icons wouldn't fully load (they were STUCK as the default exe icon). I could move my mouse, but when I put the cursor over the Start menu button, all I got was an hour glass. I couldn't click on any of icons at all.
I rebooted into safe mode and it worked perfectly. I tried to remove the CS in add/remove programs, but it failed. I think this is because it wasn't fully installed. I deleted all of the folders I could find (other then flash player and adobe reader), then downloaded the CS4 cleanup script, but this failed to clean up my system as well. When I went back into add/remove programs and tried to uninstall the CS, it said it had already been removed, and it disappeared off the list. Something tells me it isn't fully removed.
I tried a selective startup where I turned off all of the startup programs. This seemed to have worked. So I started going back THROUGHT the list allowing some of the start up items. I thought that it was the CS4 startup programs that were causing my troubles (which for the most part they were), but now even with ALL startup values disabled, it still freezes.
I can use the internet, but if I click on the start menu it takes a while to load. When it finally loads, whether I click off of it or on a program, it disappears and my computer freezes. I can still use my mouse.
Specs:
Intel C2D E7200 @ 2.53GHz
0.98 GB of RAM (1 GB)
Windows XP SP3
Important points:
- My mouse still moves around, just can't click
- Safe mode runs smoothly
- Selective startup still freezes eventually
- System Restore was never enabled on any of the computers in the lab
- I'm 90% sure there is no malware/virus. It worked fine before I tried to install the CS series.So you've only tried this on you own home computer so far, right? You didn't do this to any of the work computers, right?
Have you unplugged the external drive yet?
Have you been to device manager? If safe mode works it could be a driver issue.
Have you been to event viewer yet?
In msconfig check for services that may be tied to the program.
Revo uninstaller is a good free UTILITY that will help uninstall programs and it also removes their traces.
What virus protection are you running? Do you scan your external drive?Quote from: JJ 3000 on December 01, 2009, 09:07:56 PM So you've only tried this on you own home computer so far, right? You didn't do this to any of the work computers, right?
Have you unplugged the external drive yet?
Have you been to device manager? If safe mode works it could be a driver issue.
Have you been to event viewer yet?
In msconfig check for services that may be tied to the program.
Revo uninstaller is a good free utility that will help uninstall programs and it also removes their traces.
What virus protection are you running? Do you scan your external drive?
1. I have done this on the work computers. The computers are very poor and there is only about 6 computers. When I reset the passwords on them, they all worked fine. I use one of the computers as my own personal one (That clients can't touch), and that is the one that has the problem.
2. This happened a few days ago, the external drive was removed after the installation failed. I doubt it caused the problem.
3. No, I haven't been to device manager yet.
4. I haven't been to event viewer yet (I do not think)
5. It is not any of the services. I forgot to mention that I tried disabling all of the services and enabling all of the startup programs. It didn't work.
6. It is either Norton or Symantec that is on the computers. I highly doubt my external HD or the computer has a virus on it. I barely put anything on my external HD. The whole building has a proxy on it. It stops employees from going on sites they shouldn't be on while at work. The computer lab it self has Cyber Patrol, which is another proxy ontop of the proxy already in the building. It does not allow for clients to download anything and it also keeps them off of gambling, online shopping, etc.A little update:
When I tried starting it up today without any startup values enabled, it froze. I disabled all of the services (except the microsoft ones) and it has frozen again.
I will try a virus scan.
Edit: Tried the scan and nothing showed up. It's clean.There are no errors in event viewer. I ran chkdsk, and disk cleanup.QuoteThere are no errors in event viewer I've never seen single computer without any errors in Event Viewer.
Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe
Double-click VEW.exe then under Select log to query, select:
Application
System
Under Select type to list, select:
Critical (Vista only)
Error
Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.
Yeah, there were a few errors. I overlooked them because I've started my computer up in safe mode for almost a week, so most of the errors were with safe mode.
QuoteVino's Event Viewer v01c run on Windows XP in English
Report run at 08/12/2009 9:18:32 AM
Note: All dates below are in the format dd/mm/yyyy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
Log: 'Application' Date/Time: 27/11/2009 11:25:47 AM
Type: error Category: 0
Event: 11711 Source: MsiInstaller
Product: Adobe Setup -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the installation.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/12/2009 8:55:58 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: eeCtrl Fips intelppm SAVRT SAVRTPEL SYMTDI
Log: 'System' Date/Time: 08/12/2009 8:54:36 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 07/12/2009 3:02:48 PM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 07/12/2009 12:46:59 PM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
Log: 'System' Date/Time: 07/12/2009 10:47:54 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: eeCtrl Fips intelppm SAVRT SAVRTPEL SYMTDI
Log: 'System' Date/Time: 07/12/2009 10:46:33 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 07/12/2009 10:39:16 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 07/12/2009 9:53:48 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: eeCtrl Fips intelppm SAVRT SAVRTPEL SYMTDI
Log: 'System' Date/Time: 07/12/2009 9:52:48 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 04/12/2009 1:56:41 PM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 04/12/2009 9:51:17 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: eeCtrl Fips intelppm SAVRT SAVRTPEL SYMTDI
Log: 'System' Date/Time: 04/12/2009 9:49:55 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 03/12/2009 2:58:27 PM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 03/12/2009 11:31:29 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: eeCtrl Fips intelppm SAVRT SAVRTPEL SPBBCDrv SYMTDI
Log: 'System' Date/Time: 03/12/2009 11:30:07 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 03/12/2009 11:29:09 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 03/12/2009 11:19:50 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: eeCtrl Fips intelppm SAVRT SAVRTPEL SPBBCDrv SYMTDI
Log: 'System' Date/Time: 03/12/2009 11:18:32 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
Log: 'System' Date/Time: 03/12/2009 11:15:44 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: AFD eeCtrl Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SAVRT SAVRTPEL SPBBCDrv SYMTDI Tcpip WS2IFSL
Log: 'System' Date/Time: 03/12/2009 11:15:44 AM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning. I don't see any errors, which would cause freezing.
How much free space do you have on your hard drive?
Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).
Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.
Click OK.
RESTART computer in Normal Mode.
NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.
Same problem?I have 90% of the space free on my hard drive, that's not the problem.
I have already tried disabling everything, and it froze. I will try once again on Thursday (the next time I work.).
I also did a disk defrag, but it still freezes.Disabling the startup and services did not help. I still have the same problem.Go to start /run and type in sfc /scannow and hit Enter...
Have your Windows CD handy as it may ask for it...
Let it run to completion and re-boot.
If this shows no apparent good signs then you need to address the most common reasons for freezing:
Bad RAM
DLoad and run MemTest...follow the guide for creating a bootable CD.
Let it run at least 2 hours...
Any errors at all and you have a bad stik of RAM.
HDD errors.
Again DLoad and follow the info on creating a bootable CD from the drive manuf. site...
Run the long test.
Bad/flakey power supply...
Borrow a known good one of the same or greater wattage and swap it in there...
If the above tests all passed and it still does the same thing chances are it's the PSU.When it type in sfc /scannow nothing happens (I am in safemode)
Having the windows CD may be a problem... My boss has no idea where any of the discs are. These computers were put in before I started working here.
I am sure it's nothing hardware related. The computer towers are all new. I think they were bought in the summer time.
Could it possibly be the program called clean slate causing the problem? It's a program that resets the files back to normal after each restart. It half works. I can install some things when I'm on the admin account, but other things don't stay.QuoteI work in a computer lab at a community health center. I just started working there and I realized no one in the building had any of the admin passwords to the computers. I brought in a Windows password reset disc and reset all of the admin passwords.
This contradicts what you're telling us...Quote from: patio on December 17, 2009, 05:14:40 PMThis contradicts what you're telling us...
How so?
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