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Solve : Realteck ac'97 audio?

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i run windows xp home
i'm having problems with my audio device and the system will not allow me to install the updated drivers and when i try to remove realtek ac'97 audio from add/remove programs in CONTROL panel i get a pop-up that says "setup failed to run installation, catastrophic failure" is there a way to "force" the system into removing realtek ac'97?
what do the all knowing grand pubas of computers have to say about this?

Quote

i run windows xp home
[highlight] i'm having problems with my audio device [/highlight]and the system will not allow me to install the updated drivers and when i try to remove realtek ac'97 audio from add/remove programs in control panel i get a pop-up that says "setup failed to run installation, catastrophic failure" is there a way to "force" the system into removing realtek ac'97?
what do the all knowing grand pubas of computers have to say about this?


Please elaborate on this and what happened needing to remove the device. How about some specifics on the computer, age,  operating system service pack, malware protection used and any other problems.

More info needed.
Try booting into SafeMode and Add/Remove

Alan <><  i have tried safe mode with no luck. the computer is two and a hald years old, from emachines, windows xp home, sp2, windows defender. and as for the original problem here goes nothing...

512mb ram, 2.8GHz intel celeron cpu

The sound on my computer has completely gone. the volume icon is missing. I have an onboard Realtek AC97 sound device.
All of a sudden, the other day i swithed on the pc and no sound. device manager REPORTS no audio problems, however system information says that IRQ 16 is being used by a graphics controller and usb universal host controller. in control panel under sounds and audio devices i get a "no audio device" message. the last two programs i installed are windows media player 11 and IE 7.0 about two weeks ago, and the problem starter yesterday.
i have tried system restore to no avail. BIOS sound is enabled. speakers work just fine on another pc. i can't Extract a copy of Sndvol32.exe from windows xp cd because all i have are the three restore cd's when i bought the pc, and when i try to reinstall audio drivers via the restore cd or from C:\Drivers\Audio\OriginalDriver the system stops installing at 80% and i get the following:"Realteck ac'97 audio (4.86) tool for driver update has encountered a problem and needs to CLOSE."
i tried unistalling realtek ac'97 in add/remove programs but i get the following pop up:
realtek ac'97 audio
>setupDLL\setupDLL.cpp (391)
pAPP:Realtek ac'97 audio
PVENDOR:Realtek semiconductor corp.
PGUID:fb08f381-6533-4108-b7dd-039e11fbc27e
$11.50.0.42618
windows XP service pack 2 (2600) IE 7.0.5700.6
Setup has experienced an error.
Please do the following:
- Close any running programs
- Empty your temporary folder
- Check your internet connection (Internet-based Setups)
error code 5001

when i run directX diagnostic tool i get the following:
Sound Tab 1: DirectSound test results: Failure at step 3 (DirectSoundCreate): HRESULT = 0x8878000a (The request failed because DirectSound resources, such as the priority level, were already in use by another caller.) and
Music Tab: DirectMusic test results: Failure at step 6 (Activating the IDirectMusicPort): HRESULT = 0x8878000a (The request failed because DirectSound resources, such as the priority level, were already in use by another caller.)

device manager shows the following under sound, video and game controllers:
audio codecs, legacy audio drivers, legacy video CAPTURE drivers, media control devices,
and video codecs. each device is enabled and supposedly "working properly".

when i installed a pci sound card the volum icon does come back and i can hear music, but i'd like to figure out the audio problem.
i KNOW i can do a windows xp re-install but that is going to be my last option.

please don't respond with, do a syster restore or try safe mode or disable onboard sound in BIOS, i have tried pretty much everything you can think of.

so how about it folks?"...device manager reports no audio problems, however system information says that [highlight]IRQ 16 is being used by a graphics controller and usb universal host controller[/highlight]."

So can you change your IRQ for your sound card?  

Alan <><  there is no IRQ listed for the sound card in device manager's "resources by type" list. and system information says that IRQ 16 is being used by a graphics controller and usb universal host controller with, and i quote, "no conflicts".Is this all original equipment from eMachines? You may want to ask them.

Real motherboards have the ability to change some of these settings in BIOS. Some name brand computers do not.yes this is all original equipment from eMachines, no hardware changes have been made since i bought the pc. if i can remove realtek ac'97 audio from add/remove programs maybe i can download the latest realtek drivers and get the *censored* thing working again.I would delete all of the items - audio, video and USB in Device Manager and reboot. Sometimes Windows just needs time to sort it out.

Drivers from eMachines are preferable over generic AC97 drivers.


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