Hello,

I was trying to install Outlook 2003 on my HP desktop (XP SP2) but ran into a problem. Although I have had this INSTALLED on several occasions in the past (removing it to get some disk space), this time when I tried the installation process got to the point of "writing system registry values" and stopped. I got this message:

Error 1402 Setup cannot open registry key HKEY_LOCAL_MACHINE\Software\Classes\Applications\WINWORD.EXE\TaskbarExceptionsIcons\Wordmail Verify that you have sufficient permissions.....


I tried it again in safe mode, but there it barely began setup when I got a message that the Administrator (which I was signed in as !) has SET things up so that the installation could not take place.

Now, I do recall about 1-2 years ago addressing some issue with the help of online computer experts, and that entailed doing something in the 'permissions' area of the registry. But I have long SINCE forgotten what that was and I'm no geek with these things (though I can GENERALLY follow directions well).

I looked at the permissions area of the registry key in question but can't make heads nor tails of what I see, and unfortunately there is no way that I can see to restore defaults for that key.

Is there some way to get that key back to its default status, or at least to safely provide permission for the installation (which, as I say, was successfully accomplished on more than one occasion in the past) to proceed ?

Although the installation stopped with the registry item shown above, is there any possibility that -- if I can get beyond this issue -- I will encounter another registry problem as the installation proceeds ?

Thanks for any suggestions (even if they're only to "forget about it").

dso

[recovering space - attachment deleted by admin]Read http://support.microsoft.com/kb/236592 It's actually written for Office 2000 but it may apply to Office 2003. Backup your registry, at least part you'll be changing, before making a change. Quote from: soybean on March 21, 2008, 12:32:05 PM

Read http://support.microsoft.com/kb/236592 It's actually written for Office 2000 but it may apply to Office 2003. Backup your registry, at least part you'll be changing, before making a change.