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Answer» Firstly I should probably tell you that I don't know a lot about computers. I just like mine to work and I've had my dad try to help with this problem but nothing we do shifts it. After a few months it comes back again. I think it's a virus of some sort so hopefully I'm in the right place but who knows. Bear with me if I'm missing some sort of online etiquette, I know various sites have their own and can get offended if this is broken so I apologise if I unintentionally do this.
Don't worry. I'm on a different computer that's never had this particular problem but it's so old that you can practically see it's brain ticking, and stalling lol. So no worries about me infecting anyone else.
Right, my baby computer I purchased a little under 2 years ago is an Advent T9317. It runs XP and has something I've never FIGURED out called a 'Media Service Center.'
The problem I have is that for some reason I keep getting a hundred different errors popping up stating that programme's have had to close down because they have ENCOUNTERED a problem and need to close. These programmes include;
- Media Center Receiver Service. - Doctor Speedtouch. - Windows Genuine Advantage Notification. - The System RESTORE Programme (I tried to do this to no avail) - Wuauclt.exe - Quicktime
The 'Media Center Receiver Service message pops up about once every half minute, and the 'Wuauclt.exe' one every time I close the error window. I can't scan the computer for a virus because the application won't open (McAfee)
When this has happened before my dad has managed to reformat the computer. We've done this about 4 times now and it doesn't seem to solve the problem because it comes back and quite frankly I'm sick of it. Is it a virus? Anyone know what to do? I don't really want to take it back to PC World and have them charge me £150 to look at it, and I'm running out of ideas. Plus I'd really like to get back to playing the Sims2 as soon as humanly possible.I don't think, you have infection problem. Since you did reformat 4 times, and Windows doesn't work correctly, you may have some hardware problem. Go to your hard drive manufacturer site, and download free diagnostic utility.Well, firstly thanks for moving this for me Broni.
Secondly can anyone tell me how I find out who my hard drive manufacturer is? I mean I brought it from PC World but I think they're just the retailers.
Probably a stupid question but I have no idea who they are, or how to find out.Download, and install Everest: http://www.majorgeeks.com/download4181.html Open it, click Computer, then Summary. In upper menu, go Report>Quick Report-Summary Save it in text file, and paste it in your next post. Don't include anything under line Debug - PCI
We'll have all info needed.Ok, here goes...
--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------
Version EVEREST v2.20.405 Homepage http://www.lavalys.com/ Report Type Quick Report Computer BELZ_BEAUTY (The Little Advent) Generator Ella Operating System Microsoft Windows XP Media Center Edition 5.1.2600 (WinXP Retail) Date 2008-04-27 Time 19:57
--------[ Summary ]-----------------------------------------------------------------------------------------------------
Computer: Operating System Microsoft Windows XP Media Center Edition OS Service Pack Service Pack 2 DirectX 4.09.00.0904 (DirectX 9.0c) Computer Name BELZ_BEAUTY (The Little Advent) User Name Ella
Motherboard: CPU Type Unknown, 1866 MHz (3.5 x 533) Motherboard Name Unknown Motherboard Chipset Unknown System Memory 1024 MB BIOS Type Award (11/17/06) Communication Port Communications Port (COM1) Communication Port ECP Printer Port (LPT1)
Display: Video ADAPTER nVIDIA G72 3D Accelerator nVIDIA G72
Multimedia: Audio Adapter VIA VT8237A/8251 High Definition Audio Controller
Storage: IDE Controller Standard Dual Channel PCI IDE Controller IDE Controller VIA Bus Master IDE Controller Disk Drive WDC WD2500JS-00NCB1 (232 GB, IDE) Disk Drive Generic Flash HS-CF USB Device Disk Drive Generic Flash HS-MS/SD USB Device Disk Drive Generic Flash HS-SM USB Device Disk Drive Removable Disk USB Device (486 MB, USB) Disk Drive Removable Disk USB Device (1 MB, USB) Optical Drive HL-DT-ST DVD-RAM GSA-H20N SMART Hard Disks Status OK
Partitions: C: (NTFS) 233005 MB (196868 MB free)
Input: Keyboard HID Keyboard Device Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard Mouse HID-compliant mouse
Network: Network Adapter VIA Compatable Fast Ethernet Adapter (10.0.0.2) Modem Creatix V.92 Data Fax Modem
Peripherals: Printer Fax USB1 Controller VIA VT83C572 PCI-USB Controller USB1 Controller VIA VT83C572 PCI-USB Controller USB1 Controller VIA VT83C572 PCI-USB Controller USB1 Controller VIA VT83C572 PCI-USB Controller USB2 Controller VIA USB 2.0 Enhanced Host Controller USB Device USB Human Interface Device USB Device USB Mass Storage Device USB Device USB Mass Storage DeviceGet this: http://support.wdc.com/download/?cxml=n&pid=999&swid=3Will that hopefully fix it? Thats the Data Lifeguard Diagnostic for Windows thing, right? Yes, it is. I don't know, if it's gonna fix it, you'll find out after running that tool.Bad News. I don't think it worked.
I did two tests, the quick and extended one on;
Physical Drive 1 Model Number: - WDCWD25O0JS-00NCB1 (SATA) Serial Number: - WD-WCANK8O25550 Capacity: - 250GB
Both the Quick Test and the Extended Test passed. The extended test took just under 1h30 so I presume it did do it properly.
It stated that on the three USB ports the Smart Status wasn't available. They're labeled as follows; 2) Generic Flash HS-CF (USB) 3) Generic Flash HS-MS/SD (USB) 4)Generic Flash HS-SM (USB)
The programme also does something called 'writing zeros' but I didn't know what that was so I didn't do it, it told me to backup all of my files and drives before doing it which I don't think I can. Or should I have done this?
I also got hold of 2 of the most persistent error data reports (I have no idea if this is useful, but here goes)
Error Signature Media Center Reciever Service szAppName: ehrecvr.exe szAppVer: 5.1.2715.2941 szModName: ksproxy.qx szModVer: 5.3.2600.2180 offset: 00005215
Error Signature wuauclt.exe szAppName: wuauclt.exe szAppVer: 7.0.6000.381 szModName: wuauclt.exe szModVer: 7.0.6000.381 offset: 00008881
Any idea on what to do now?I'd say, good news, rather, since your HD is OK. 'writing zeros' would wipe out your HD.
wuauclt.exe is part of Windows Updates ehrecvr.exe is part of Media Center Receiver Service, which you need only, if you have TV tuner on your computer
Let's see what you got there...
Download HijackThis: http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download Click on Download HijackThis Installer Post HijackTHis log.HijackThis would not open. Said that it had encountered a problem and needed to close.
Because I can hardly do anything on my computer I'm having to download the programmes you suggest onto my old computer and transfer them to the NEWER one on a memory stick. The type on that programme I decided to use was the 'installer' version. Do you think it would work if I transfered the '.zip' format one? Only, I only have one set of leads for both computers so I'm having to continually swap them, thought that I'd ask your opinion before trying the other format. I can't even get the internet browsers to work on my newer one, neither internet explorer or firefox will open. Bit of a pain really.
That's also why it takes me a while to come back to you with answers, so I'm sorry for that.
Edit: - I'm just going to try it. Who knows, right? I might get lucky :-)Didn't work and I got another error message;
RUNDLL
Error loading c:\WINDOWS\system32\NvCpl.dll A dynamic link library (DLL) Initialization routine failed.
However, on the plus side I am getting very good at knowing which plug goes where :-) Feel like chucking the computer out of the window though and would if I could afford to buy a new one.Your computer seems to be really messed up. Try to reinstall Windows over the top.Yes it is really messed up. I probably won't buy another one off them ever again because I've never had this many problems with a PC It's depressing when things won't work.
How do I go about trying to install windows over the top? I can't reformat it, I get an error when I try to open windows restore. Loading windows over the top will cause me to loose all of my data won't it? Will it be like reformatting the computer? Again sorry to ask what probably seem like stupid questions, but if I did something wrong and added to the problem I'd really feel like a 1st class idiot.
Thanks for all of your previous suggestions mind, it's just frustrating that I seem to have an obscure problem that won't go away.In stalling over the top won't delete your data, but you may try Repair option, first. Put Windows CD in, and restart computer. It'll bring you to Windows installation screen, and it'll give you Repair option.
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