When I right click any folder I get the 'windows as encountered a problem' message.
If I click send report or don't send I get the same result - the message disappears and my desktop locks, the only command I can use is ctr alt del to run the task manger. I can then stop the folder running from the task manager.

I have windows updates turned on and I have norton anti virus and I use the windows firewall.

The only thing I can think of that MAY have caused this error is that I have been learning visual basic 6 recently, is it possible I may of altered something.

I have system restore turned on and did resort t using it, I selected a restore point from about a month ago but when my computer restarted it said could not restore. I tried it with a few other dates with the same result.


I would be grateful for any help.

SeanTry uninstalling 'visual basic' performing a FULL system virus scan then a full malware scan but only after you uninstall 'visual' then try your system. If reloading 'Visual' creates the same problems then bingo.Visual Basic only adds a item to the "new" submenu- chances are this is a issue with a Shell extension, installed by many programs such as winzip.

here is a useful tool to examine these:

http://www.nirsoft.net/utils/shexview.html

First, try disabling all the non MS entries that are of the "context menu" type in the list, and seeing if it still crashes.

chances are, it will work fine. You can then use shellexview to re-enable the extensions, one at a time, to determine the culprit.

Hopefully this will help.Or you could do that!! Thankyou very much for your help. You have solved the problem.

I downloaded the ShellExView and followed your instructions.
The offending file was (Better file rename) which renames groups of files.
I installed (Better file rename) over a YEAR ago, I did use it recently for the first time in ages, I will now simply uninstall it as I do not use it much anyway.

Is it possible to mark this entry as Solved?

Thanks for your help

Sean Quote from: Squeeky888 on March 25, 2009, 05:16:23 AM

I have norton anti virus


I have system restore turned on and did resort t using it, I selected a restore point from about a month ago but when my computer restarted it said could not restore. I tried it with a few other dates with the same result.