Hi all. I do have another post going but do not want to cram so many questions in one post. (Hope that this is an acceptable practice )

Anyway, my Sony desktop crashed the other day. I had a new Hard Drive installed and recovery disks were used. PC is good to go. Trying to tweek it back to the way I am used to having it.

QUESTION:
I had a form filler program CALLED ROBOFORM on this PC before it crashed. I had MANY years of passwords and stuff saved there.

When I brought this PC to the Geek Squad at Best Buy the other day to see if the PC could be repaired, I was TOLD the hard drive went. They were, however, able to make a DISK with my ROBOFORM passwords. I can not get the disc to open the list of passwords. It asks me where I want to open the and give me a list of choices. (Paint, notepad, adobe etc.) None of them will run/open the files so I can see them.

This was a program that I paid for. How can I make the disc start to fill my forms again when I am at certain sites? (Gee, hope I am making sense)

I just realized I never downloaded the ROBOFORM program onto this pc. Does that have anything to do with the disc not opening??

If I go and download ROBOFORM, how does it know who I am. How will it know about the disc full of passwords? How do they recognize each other?

HELP PLEASE..........My Passwords are VERY important to me.

Thanks!!Yes. I know the website but what do I do? Will they know my info or do I need to pay again. I am lost.

(Sorry)


DeeTheir support stinks!!

Should I download the FREE version and then somehow run my disk??? Will that make RoboForm recognize my passwords & link them to this PC??


I am soooo lost with this.

I don't know what you mean by ... P.S. Save the the compressed download to a disk for a backup Do you mean the disk that best buy backed up for me that I can not open??Ok, I downloaded the program and found passwords and order number. I now have a RoboForm PRO account.

Problem.......

(Best Buy burnt a copy of my Passwords onto a disk)
I went into RoboForm -> Options -> User Data --> Restore. I get a pop-up box called BROWSE FOR FOLDER. I see a folder called MY ROBOFORM DATA.
I click on it and get a gray box RoboForm Error:

Cannot copy Roboform folder 'C:\Documents and settings\Denise\My Documents\My Roboform Data' to folder 'C:\Documents and settings\Denise\My Documents\My Roboform Data'\Default Profile' because:
-Source and Destination folders are the same, or
-Source folder is inside destination folder, or
-Destination folder is inside Source folder


I am sure the data I am LOOKING for is on the MY ROBOFORM Disk.

I think Best Buy put it on an E drive. Does it belong on a C drive?
(lol... I am starting to almost not even understand what I am saying, nevermond what I am doing)

I had saved the file to my Desktop. I THINK I tried to change the folder from E to C. I did the whole process again ( I went into RoboForm -> Options -> User Data --> Restore) and got the same error. (above)

PLEASE--- CAN SOMEONE HELP ME?put the best buy disk in your CD player and go to it when you get the box that says browse for folder.....

Ok, I was right. It's saved on the E drive on the Best Buy disk. Is this where it belongs? I bever in my life used anything with an E folder.


SPOLIER: Which do I choose to open it? (Play Media Files, View Slideshow, Play, etc. )

The HEADING ON THE BOX STATES: 090331_1103 (E:)

Maybe this will help? (see attached)

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