Solve : Same problem - blue screen, then shut down?

1.	Solve : Same problem - blue screen, then shut down?
Answer» I've got Windows Vista. I have an AMD Athlon 64 Processor 3500+ 2.21 GHz and RAM is 2.00 GB, 32 bit operating system, and this is a computer that was built for me, so I have no BRAND name like Dell or Gateway. Two days ago my computer stopped booting up, asked me to Press F2 for setup or continue with boot by pressing F1. I don't know what to do with setup, so I pressed F1. I was bopping around the Internet and all of a sudden a blue screen comes up with this message: BCCode: a BCP1: 96717008 BCP2: 00000000 BCP3: 00000000 BCP4: 82641349 OS Version: 6_0_6001 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: c:\Windows\Minidump\Mini072309-03.dmp c:\USERS\Debby\AppData\Local\Temp\WER-42000-0.sysdata.xml c:\Users\Debby\AppData\Local\Temp\WER2930.tmp.version.txt Then it got so it wouldn't give me a blue screen, would just say Internet Explorer is shutting down. I have been on here before asking what I can do about Windows Mail, it won't open pps. files, so I was told to download PowerPoint Viewer, which I did, and still nothing happened, won't open them, that was about a month ago so I have been dabbling into trying to figure that out. It says I am to associate a file with it and when I go to File Associations, I click on PowerPoint Viewer to tell it to open with email, then go to the attachment on the email, click it, only now the box doesn't pop up telling me this file has no association, it just doesn't do anything, so I put it back to the way it was originally. Now, however, last night I got ANOTHER error message about my NVIDIA nForce sata driver was not working correctly - don't know what that is but Windows sent me to their website to download driver, which I did. It seems after downloading the driver, things got worse. Today, however, I have experienced no problems except having to hit F1 to continue to boot. Well, so far no blue screens, or shut downs. Oh, and also, I use Security Shield 2008 and it gave me a notice that my database was corrupted, to download database. Did that and it was okay for a while, then about 2 hours later, reported the same thing, I downloaded updates again, and it was fine. I ran a Virus Scan, nothing there. Can anybody offer any explanations and/or fixes? Help would be much appreciated. I hesitate to take it somewhere to have it looked at as I was laid off from my job of 14 years last Friday and money is tight so I'm trying to do what I can do before having to call someone for the fix. I did pull up somewhere last night a list of errors and a lot of it said Internet Explorer not responding, that's when it just shut down. Or it would come on saying Internet Explorer is experiencing problems and will shut down and close all open PROGRAMS, which it did. I got the blue screen and it shut off my computer twice (not up there long enough to read it all) and just a shutdown 4 times within 3 hours with no explanation. Everything would just go black and that was it. It would then either restart my computer, or just go back to my desktop. I hope I have provided enough information for my problem. Thanks to all! Quote as I was laid off from my job of 14 years last Friday My condolences. Does the system give you an option to enter "Safe Mode"?Sometimes it gives me the option of Safe Mode, but I can get to Safe Mode when starting computer by pressing F8, can't I? But then what do I do in Safe Mode? Open Windows Explorer. Navigate to: C:\Windows\Minidump folder. If you see any .dmp files, zip all of them, and attach ZIPPED file to your next reply. Vista users. You may need to copy .dmp files, paste them into some other folder, or desktop, and zip them there. Thank you, Broni, but I think you have helped me before and I'm still computer stupid. Don't know a thing about any zip (other than I lost mine a long time ago! lol). You know me, I need step-by-step, I don't know how to zip. However, I did just get an email from my computer dude who built this thing and told me to call him tomorrow afternoon as he should be in his shop and bring it up and he'd look at it. Only problem with him is he isn't always true to his word. He'll say he'll be there, and he's not, or he won't answer the phone. That's why I'm trying to fix it on my own. Debby To zip a file(s)... Download, and install 7-zip: http://www.7-zip.org/ Right click on a file, you want to zip. Click 7-zip, then Add to archive. Click on drop-down menu, next to Archive format, and select zip format. Click OK. You'll find zipped file (.zip extension) in the same folder as the original file.Thanks Broni, I think I will try this tomorrow morning as it's late here in Virginia and I am getting a splitting headache with all this (well, it really started with my retired husband trying to fill out an application online and me trying to fix his mess), and I am going to go to bed now and hopefully wake up ready to tackle what you've instructed. I guess if I am not successful, I'll be back here later in the morning. Debby No problem hei i have some problems like debby.error was D:\DOCUME~1\Justinas\LOCALS~1\Temp\WER7d59.dir00\Mini072309-02.dmp D:\DOCUME~1\Justinas\LOCALS~1\Temp\WER7d59.dir00\sysdata.xml and i haved a couple of time blue screen.can anyone help what i need to do?You need to start your own Topic...

Answer»

I've got Windows Vista. I have an AMD Athlon 64 Processor 3500+ 2.21 GHz and RAM is 2.00 GB, 32 bit operating system, and this is a computer that was built for me, so I have no BRAND name like Dell or Gateway. Two days ago my computer stopped booting up, asked me to Press F2 for setup or continue with boot by pressing F1. I don't know what to do with setup, so I pressed F1. I was bopping around the Internet and all of a sudden a blue screen comes up with this message:

BCCode: a
BCP1: 96717008
BCP2: 00000000
BCP3: 00000000
BCP4: 82641349

OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:

c:\Windows\Minidump\Mini072309-03.dmp
c:\USERS\Debby\AppData\Local\Temp\WER-42000-0.sysdata.xml
c:\Users\Debby\AppData\Local\Temp\WER2930.tmp.version.txt

Then it got so it wouldn't give me a blue screen, would just say Internet Explorer is shutting down. I have been on here before asking what I can do about Windows Mail, it won't open pps. files, so I was told to download PowerPoint Viewer, which I did, and still nothing happened, won't open them, that was about a month ago so I have been dabbling into trying to figure that out. It says I am to associate a file with it and when I go to File Associations, I click on PowerPoint Viewer to tell it to open with email, then go to the attachment on the email, click it, only now the box doesn't pop up telling me this file has no association, it just doesn't do anything, so I put it back to the way it was originally. Now, however, last night I got ANOTHER error message about my NVIDIA nForce sata driver was not working correctly - don't know what that is but Windows sent me to their website to download driver, which I did. It seems after downloading the driver, things got worse. Today, however, I have experienced no problems except having to hit F1 to continue to boot. Well, so far no blue screens, or shut downs. Oh, and also, I use Security Shield 2008 and it gave me a notice that my database was corrupted, to download database. Did that and it was okay for a while, then about 2 hours later, reported the same thing, I downloaded updates again, and it was fine. I ran a Virus Scan, nothing there. Can anybody offer any explanations and/or fixes? Help would be much appreciated.

I hesitate to take it somewhere to have it looked at as I was laid off from my job of 14 years last Friday and money is tight so I'm trying to do what I can do before having to call someone for the fix. I did pull up somewhere last night a list of errors and a lot of it said Internet Explorer not responding, that's when it just shut down. Or it would come on saying Internet Explorer is experiencing problems and will shut down and close all open PROGRAMS, which it did. I got the blue screen and it shut off my computer twice (not up there long enough to read it all) and just a shutdown 4 times within 3 hours with no explanation. Everything would just go black and that was it. It would then either restart my computer, or just go back to my desktop.

I hope I have provided enough information for my problem. Thanks to all!
Quote

as I was laid off from my job of 14 years last Friday

My condolences.

Does the system give you an option to enter "Safe Mode"?Sometimes it gives me the option of Safe Mode, but I can get to Safe Mode when starting computer by pressing F8, can't I? But then what do I do in Safe Mode?
Open Windows Explorer.
Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach ZIPPED file to your next reply.
Vista users. You may need to copy .dmp files, paste them into some other folder, or desktop, and zip them there.
Thank you, Broni, but I think you have helped me before and I'm still computer stupid. Don't know a thing about any zip (other than I lost mine a long time ago! lol). You know me, I need step-by-step, I don't know how to zip. However, I did just get an email from my computer dude who built this thing and told me to call him tomorrow afternoon as he should be in his shop and bring it up and he'd look at it. Only problem with him is he isn't always true to his word. He'll say he'll be there, and he's not, or he won't answer the phone. That's why I'm trying to fix it on my own.

Debby
To zip a file(s)...
Download, and install 7-zip: http://www.7-zip.org/
Right click on a file, you want to zip.
Click 7-zip, then Add to archive.
Click on drop-down menu, next to Archive format, and select zip format.
Click OK.
You'll find zipped file (.zip extension) in the same folder as the original file.Thanks Broni, I think I will try this tomorrow morning as it's late here in Virginia and I am getting a splitting headache with all this (well, it really started with my retired husband trying to fill out an application online and me trying to fix his mess), and I am going to go to bed now and hopefully wake up ready to tackle what you've instructed. I guess if I am not successful, I'll be back here later in the morning.

Debby
No problem hei i have some problems like debby.error was
D:\DOCUME~1\Justinas\LOCALS~1\Temp\WER7d59.dir00\Mini072309-02.dmp
D:\DOCUME~1\Justinas\LOCALS~1\Temp\WER7d59.dir00\sysdata.xml

and i haved a couple of time blue screen.can anyone help what i need to do?You need to start your own Topic...

Solve : Same problem - blue screen, then shut down?

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