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Solve : Scanned w/Malwarebytes: Blue screen after restart? |
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Answer» I scanned my computer with Malwarebytes (Anti-Malware 2.0.4.1028) db version 2015.03.09.03 today. I followed the recommendation(?) and quarantined a combination of 152 files, folders, registry data, registry values & registry keys. Okay! No. FYI - This may not be the "blue screen of death" since it was solid blue with lines running across it with no text.You need to understand that we depend on you to present cogent facts with which we can work. In the future please don't describe a problem as something you've heard about - just tell us EXACTLY what is happening, what it looks like, what led up to it, and what happens after it occurs - otherwise you'll end up wasting our time as well as your own..... Thank you.I apologize for wasting your time. I thought I understood the problem. When I realized that it may not have been what I thought, I felt obligated to post it. It might still be the blue screen of death. I just don't know. I realize we just changed over to Daylight Savings and statistics show that irritability goes up 25% on the Monday after the change. Thanks to your comments next time I probably won't be so honest in my follow up descriptions. A simple "ok" would have sufficed. We're trying to provide you support - sarcasm is not necessary.Your comments came across as if you were scolding a child. We all know that the words we use in a forum or email sometimes do not come across as intended. Maybe you weren't scolding. I was being SARCASTIC so at least I was effectively communicating. You on the other had were not effective in your communication. Ok, you can have the last word and lock this thread if you wish.Here's a BSOD looks like. Was your's like that? 3.When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always APPEAR, but the message may not. You are looking for this: Thanks for the screen shot. I had a blue screen with no text but 8-12 lines running across it as if it was the old fashioned TV with a horizontal control problem. I changed a few vacuum tubes... just kidding. If there was text I may have not been able to see it because of these lines. I just don't know. This problem has happened only once right after running Malwarebytes Anti-Malware 2.0.4.1028 (db version 2015.03.09.03) and rebooted my computer as I was prompted by the application. I looked further into Anti-Malware settings and the Non-Malware Protection was set to show Potentially Unwanted Program (PUP) and Potentially Unwanted Modification (PUM) detections as "Treat detections as malware". In HISTORY everything is tagged under Vendor column with a PUP prefix. It is my assumption then that PUP and PUM is not truly malware. I asked if I should look at the quarantined file and restore those "files" (not sure if they are files or lines of DOS type code) having to do with the computer's registry data, values, and keys. Can you tell me whether this is a good idea? Thanks for replying. Gotta' watch my grandkids. Be back later. PUP's and PUM's are unwanted programs. As for restoring items from quarantine; you can try but I don't think it will help much.I'm moving this out of the malware forum. As I said earlier - if it doesn't happen again don't worry about it.10-4 |
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