Hi
New to this forum but hope someone can assist a total idiot....
I have had problems for weeks with shockwave keep crashing. I use Chrome so searched for issue and saw loads of posts about SF crashing in Chrome. I disabled plug ins as advised and re enabled ETC. I ran SCANS, ran diagnostics, troubleshooters etc etc etc so many times and restores.....
Tonight I have just lost access to loads of Facebook apps - they just won't load. I followed FB advice to restore - cleared cache (again), changed settings and so on.
I ran a vulnerability SCAN (Kaspersky) and Macromedia and SF show as issues that need fixing. Usually I click on fix it and it takes me to page to fix - not this time. Keep getting the message from Adobe site that Chrome has built in stuff and no option for a fix offered.

I ran a quick scan too - shows a keylogger?? But won't let me disinfect or quarantine.
TBH since my son left home I am hopeless. he knows PC's and always kept mine working well and sorted probs out.
So - here I am , thick as and desperate not to keep flailing around the web grabbing at things that probably make things worse.

Is there a free download that I can access that will steer me through the probs and help a novice clean up/sort their PC?

Thanks for listening
MollyGood evening Mollymoo and welcome to CH

Your best bet is to install FLASH player as a complete package from here just pick the non IE version for chrome http://www.oldapps.com/flash_player.php

Now if you have different browsers like IE and firefox etc you will need to update them as well but this should get you started

Hope this helps, please let US know how you make out. Mike