Ok, I've only had a computer for a little over a YEAR so I will be the FIRST to admit that I'm a computer DUMMY.  I've been having trouble with my cd-rom.  Any time that I put any type of disc in, my computer does one of two things.  Sometimes it just doesn't do anything.  Most of the time though this is what happens........it will make a noise like it's reading the disk.......then everything completely freezes up and it won't do anything at all and I have to just turn it off.  I have worked the past 2 days on this and I can't get anywhere.  I have uninstalled/reinstalled the DRIVERS, didn't work.  Then as a last resort I did a SYSTEM recovery, restoring it BACK to factory settings and it's still doing the same thing.  The "help and support" from HP is a joke.  Someone help me please??!!! :-?Sometimes a drive just dies. How old is the machine? Has it had a lot of use? You could swap in a known working drive in this computer and try that drive in another machine to see where the problem is.