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Solve : Stuck at Welcome Screen? |
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Answer» Read purple if wall of text is too big. Maybe it's weird, maybe it isn't, but I came across a situation in which my ps/2 mouse or keyboard fails to work at the log-in screen so I can't log into Windows. I know the keyboard WORKS fine because during boot I can use the function BUTTONS and navigate around the set-up screen and whatnot. Not 100% sure about the mouse, but I assume it works since the keyboard does. Are there any solutions to fixing this problem? I'm willing to use any means necessary SEEING that I have no personal files on my computer. It could be an IRQ confict (specially if they are wireless): I recommend unplugging all over devices, not needed like the printer, scanner, sound, etc. This will ensure it's not conficting against another device. The PS/2 controller might be turned off or not recognised by Windows: You could get an adapter plug (PS/2 to USB) and connect it to a USB port instead to see if THATS the problem with the PS/2. Borrow one or another keyboard/mouse which is USB instead to check. Have you updated your BIOS lately before the issue: If you are using an ASUS board, downgrade or upgrade the BIOS, there is a version which has a bug with the PS/2. Just go to your motherboard manufacturers website and download a new version for your BIOS, the upgrade it (flash it). You can download from another computer and burn to disc and boot up the troubled computer with it. Have your computer done window updates before the issue: The Windows defaults DRIVERS for the keyboard and mouse might be incorrect and uncompatible or it's possible it got corrupted. If you can get back into Windows, right click on My Computer, choose Properties, then click on the Hardware tab, then click on the Device Manager. It will bring up a list of your devices. One of those devices is the Keyboard. Clicking on the "+" sign beside the word should reveal the type of keyboard XP sees. Right clicking on that specific keyboard will bring up a menu from which you can uninstall the device, just its drivers, see if it can't find new drivers, or ask it to search for a hardware change or simply Properties. Going to Properties, it should tell you what kind of driver had been selected and whether it is having a conflict. Do the same for the mouse. Repair, re-install the correct drivers, or correct.Get a new PS2 keyboard... |
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