Our HP PC recieved a virus, after trying to remove it and evening trying SYSTEM restore (always failed) I decided to do a system recovery which I had done several times before in the PAST. Anyhow I did that and near the ending (what I assumed was) the system seemed to freeze on a black screen. So I held the power buttom and restarted the PC.

When it restarted I get the errors saying "Install was not complete. Please reinstall". If I CLICK ok it restarts and brings the error back up over and over again.

I tried to bring it up in safe mode but I get a password error and it restarts.


What should I do? I dont have any recovery cd's since it was all on the PC itself, can I have the computer restart system recovery when it starts up?

ThanksIf it doesn't startup, you may have to reformat (always the easy answer).

The only other thing I can think of (not telling you to just go and try it right now) is putting your xp cd into your cd drive, change your boot order in the BIOS so that that CD-Drive is read first, and try to restore original system files and see if that helps.

Its just a though, I'd only do it if some other people at this forum agreed with me.ok when you turned your computer off u stoped if from finishing which in turn probably caused some file not to be RESTORED... and when u have virus never try a system restore u might reinfect your self.. the best thing to do is do a complete reformat.. and THATS the best viruse removal tool you have.Contact HP regarding your specific model and the restore steps needed.