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Solve : System Restore Error Messages? |
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Answer» Running XP SP-2. I recently installed a new hard drive and made the old hard drive a slave. I tuned up the new drive with Norton System Works. Cleaned out the spyware and trojans. All seems to be operating well except When I attempt to use System Restore I recieve the following message: "System Restore Application has encountered a problem and needs to close." When I attempt to check out the application I recieve the following: ... I installed the new Maxtor, and there were some anamolies after that... everything seemed back to normal except the shortcuts to my Microsoft Office programs were not in the programs list, but I could open the programs... I was unable to do a restore... . Fredg: You are correct that the SP is not the cause. The situation is similar, though, because your system cannot revert back to a time prior to the new hard drive. This dog still cannot breed! You may test System Restore by restoring your computer to a time *after* the new hard drive (like yesterday). It should work. To get the icons back, you may have to reinstall Microsoft Office, or you may manually create them yourself. Regards, Doc Hello Again Cannot do as suggested. That is the problem. System Restore will not launch. When I go to Accessories, system, system restore click on it I get the message that it has encountered a problem, and must shut down. If I go to My Computer and try to launch it or do anything with it, I get the message previously posted. Just before making this post, I tried to launch it in the normal way, and when it closed down I immediately went to the Event Viewer and here is the error: "Faulting application rstrui.exe, version 5.1.2600.2180, faulting module srrstr.dll, version 5.1.2600.2180, fault address 0x00009826." The Help and Support page perhaps info can be obtained if I sent the report to microsoft, but doesn't indicate how to do that. My whole system is unstable. Booted up this morning and after logging onto the ISP, my browser(s) wouldn't load. Finally went back to the Last Known Good Configuration and that is where I am at this point. The Saga continues FredgWouldn't hurt to try and run the System File Checker. Click Start, Run and enter sfc /scannow then click OK. More detailed information on the System File Checker can be found here..... http://www.updatexp.com/scannow-sfc.htmlFredg: The srrstr.dll is part of the System Restore core (which is also made up of Sr.sys, Srsvc.dll and Srclient.dll). The rstrui.exe *is* the System Restore program. In short: either System Restore or one of the drivers it uses (most likely srrstr.dll) is corrupted. I agree with Gussery. The system file checker may be able to replace one or both of these files. I'd suggest booting to Safe Mode to run SFC.EXE. If that doesn't work, you may be able to use the Expand command from the command prompt to replace the srrstr.dll or the rstrui.exe files. Let us know how it goes. Hello Gussery & Doc Booted into Safe Mode. Attempted to Run SFC.exe, and was told that there was no such file. Did a search while in Safe Mode for sfc.exe and sfc.scannow and was told there was no such file. Rebooted to Windows. Sfc.scannow or sfc.exe would not launch from Run. Went to the Command Prompt and launched sfc.exe and halfway though scan received the insert Disk window. Copied the I386 folder from XP disk to the HD and changed the registry entries to show the path to the I386 folder, rebooted, and then did a complete scannow from the C prompt. Attempted to launch System restore and it gave the same old message, about needing to close, and would not start, and the event viewer showed the same message as always. Searched the HD and all the files that show up in the error messages are there and were modified last year when SP-2 was installed. I am now at impasse. I haven’t FIGURED out how to use the Expand command as Doc suggested. Thanks for all your advice and help. Fredg Fredg: This is an easier way (if it works). You should have a good copy of the srrstr.dll file and rstrui.exe executable in the i386 folder that SP2 created on your hard drive. Replacing the current files with these good copies *might* do the trick. Try this: 1. Disable System Restore, then reboot to Safe Mode: http://support.microsoft.com/default.aspx?scid=kb;%5BLN%5D;310405 http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx 2. Use Windows Explorer to navigate to the C:\WINDOWS\ServicePackFiles\i386 folder. 3. Use Windows Explorer to open a second window and navigate to the C:\WINDOWS\system32 folder. 4. Right-click the taskbar at the bottom of the desktop and select "Tile Windows Horizontally." 5. In the i386 window, right-click the srrstr.dll file and drag it to the system32 folder and select copy. When asked if you want to replace the srrstr.dll file, choose yes. 6. In the C:\WINDOWS\system32 window, double-click the Restore folder. 7. In the C:\WINDOWS\ServicePackFiles\i386 folder, right-click on rstrui.exe and drag it to the C:\WINDOWS\system32\Restore window. When asked if you want to replace the srrstr.dll file, choose yes. 8. Restart your computer to normal mode and enable System Restore once more. 9. Restart your computer to normal mode, again, and try to open System Restore. If you do not receive an error message, try to create a restore point in System Restore. Let us know how it goes. |
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