Solve : Unable to Boot Up?

1.	Solve : Unable to Boot Up?
Answer» My new laptop froze for the first time today, while playing a video on real media player. When hitting alt-control-delete failed to bring about any result, I manually shut it down. When I rebooted a few minutes later, I got a screen telling me that I failed to shut down my computer correctly, and asking me whether I wanted to reboot in safe mode, normally, or with the last known good configuration. I selected the last option, Windows XP started to BOOT up, then abruptly froze. A blue-screen error message flashed up and disappeared, way too quickly for me to read. Then the computer took me back to the "how would you like to boot up" message. I've been moving through this cycle for about an hour now. It doesn't matter if I pick normal, safe mode, or last good configuration...the blue screen flashes, and then it starts over again. I tried hitting F8 and going through all the options listed there, but with no difference. I'm using a LENOVO 3000 Family Notebook, model 0768-EFU. My OS is Windows XP. I was running both real media player and uTorrent when my computer froze up. I use Norton Anti-Virus, but my subscription for their updates ran out about THREE weeks ago. I'm currently living in Japan, and my OS is in English. My Japanese is pretty limited, and I don't even know if I can get tech support for my computer here, much less if anybody will be able to help me out in English. If anybody has any ideas on what I can do...please help. At the risk of SOUNDING unnecessarily melodramatic, my life (and my livelihood) is on that laptop, so I'm pretty desperate. Thanks for any help. Please let me know if I've failed to give any important information...I'm pretty computer illiterate, as is probably fairly obvious.hey there. i am sorry to say that you are apparently facing a unresolvable issue. one option, the easier, is to get a new laptop. the second, harder, is to reinstall windows. hope there will be someone giving you a better solution. these are my only two ones. good luck.Quote from: c_gray on September 24, 2007, 10:24:27 AM My new laptop froze for the first time today, Is that new, as in under warranty new? Boot into your bios and change it to boot from the CD drive first and hard drive second. I'm not 100% sure how you boot into your particular bios as they are different depending on who made it. I believe for yours it's F12, but it should say when booting. Then put your Windows XP CD in and restart. Windows XP has an option to repair windows. This is like reinstalling your OS only it keeps your current files intact. In other words it won't over write all of your files. Seeing as how you say you really need them. Then only flaw in this plan is if you don't own a copy of Windows XP. In which case you are going to have to buy one. So once you boot from your XP cd you will have a few options. You want to press R for repair. Don't go past this screen without pressing R or you will just reinstall Windows and over write all of your files. I hope this helps. I bought it new in May. All my warranty stuff (and my XP CD) are in the US, but once I can convince a friend to mail stuff to me I'll start working on everything. The last driver safe mode loads is mup.sys. It then TELLS me that I can skip loading sptd.sys by hitting escape. Whether or not I hit escape, the computer freezes and starts over.

Answer»

My new laptop froze for the first time today, while playing a video on real media player. When hitting alt-control-delete failed to bring about any result, I manually shut it down.

When I rebooted a few minutes later, I got a screen telling me that I failed to shut down my computer correctly, and asking me whether I wanted to reboot in safe mode, normally, or with the last known good configuration. I selected the last option, Windows XP started to BOOT up, then abruptly froze. A blue-screen error message flashed up and disappeared, way too quickly for me to read. Then the computer took me back to the "how would you like to boot up" message.

I've been moving through this cycle for about an hour now. It doesn't matter if I pick normal, safe mode, or last good configuration...the blue screen flashes, and then it starts over again. I tried hitting F8 and going through all the options listed there, but with no difference. I'm using a LENOVO 3000 Family Notebook, model 0768-EFU. My OS is Windows XP. I was running both real media player and uTorrent when my computer froze up. I use Norton Anti-Virus, but my subscription for their updates ran out about THREE weeks ago.

I'm currently living in Japan, and my OS is in English. My Japanese is pretty limited, and I don't even know if I can get tech support for my computer here, much less if anybody will be able to help me out in English. If anybody has any ideas on what I can do...please help. At the risk of SOUNDING unnecessarily melodramatic, my life (and my livelihood) is on that laptop, so I'm pretty desperate.

Thanks for any help. Please let me know if I've failed to give any important information...I'm pretty computer illiterate, as is probably fairly obvious.hey there. i am sorry to say that you are apparently facing a unresolvable issue. one option, the easier, is to get a new laptop. the second, harder, is to reinstall windows. hope there will be someone giving you a better solution. these are my only two ones. good luck.Quote from: c_gray on September 24, 2007, 10:24:27 AM

My new laptop froze for the first time today,

Is that new, as in under warranty new?

Boot into your bios and change it to boot from the CD drive first and hard drive second. I'm not 100% sure how you boot into your particular bios as they are different depending on who made it. I believe for yours it's F12, but it should say when booting.

Then put your Windows XP CD in and restart. Windows XP has an option to repair windows. This is like reinstalling your OS only it keeps your current files intact. In other words it won't over write all of your files. Seeing as how you say you really need them. Then only flaw in this plan is if you don't own a copy of Windows XP. In which case you are going to have to buy one.

So once you boot from your XP cd you will have a few options. You want to press R for repair. Don't go past this screen without pressing R or you will just reinstall Windows and over write all of your files. I hope this helps. I bought it new in May.

All my warranty stuff (and my XP CD) are in the US, but once I can convince a friend to mail stuff to me I'll start working on everything.

The last driver safe mode loads is mup.sys. It then TELLS me that I can skip loading sptd.sys by hitting escape. Whether or not I hit escape, the computer freezes and starts over.

Solve : Unable to Boot Up?

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