I have microsoft WINDOWS ME

I upgraded my Norton Anti Virus after downloading this latest version everything went to heck.

I finally uninstalled the product, buttttttttt

now I am unable to print off pages from the internet and my email.

Something has changed I'm sure, I just can't seem to figure out what or how to fix it....if it is fixable.

Any help would be greatly appreciated.

HummingbirdWhat percisely happens when you go to print? Error messages? Can you print from other sources, eg notepad?
Look in printers on the control panel. Any installed?1 last thing u can try is restoring everything to an earlier date (u do have winme right?)
stupid suggestion but usually it works
Hummingbird.......You say you upgraded your Norton AV ....Do you mean you upgraded from say NAV 2004 to NAV 2005 or just received the latest updates via Norton auto update ?

let us know

dl65  I downloaded (it was an upgrade) Norton Internet Security 2005....from the internet.

Had problems as soon as I did that.  Computer slow, computer would lock completely up etc.

I called the tech people for symtec and for Dell and they had me delete so many things.  I had no idea what I was doing.

After a frustrating week or two I decided to uninstall the Norton...That dear people is a story in and of itself.

I do not receive error messages at all.  I can get to the internet ...pull up all my favorites etc.  I can also read
and send email from my Outlook Express.

When I want to print one of my emails off I click on the icon...nothing happens..when I click on file and press print nothing happens.

Same think happens on the internet.

My wordprocessing program and my family tree program, those documents will print.

I'm such a computer idiot....I know something has changed.  But what?

I have tried everything I know how.

Thanks......
Hummingbird
so that means u tried system restore...right?Hummingbird.......Norton .....usually asks you to uninstall any previous Norton installs before you install a new Norton otherwise all sorts of odd things occur.
This upgrade was it from Symantecs site or did you obtain it from other scources ?
If all else fails you could probably use your system restore to get things back to NORMAL......HOWEVER you would not have the Norton download .

let us know
dl65  Well, Folks, I guess I need a new computer.

I downloaded my virus protection from Symantec....

I did remove my old virus protection first

I went to system restore....blank screen  I had it before because I used it.  After I deleted the new virus protection I lost it.



I went to control panel....blank screen (same as above)

I have requested a refund from Symantec and they have approved it.

Looks like I've lost soooooo much.  I was afraid of that.

The only programs that are working properly is my WORD processing program, my email and, as you can tell, I can get on the internet.

I have no idea what happened....Thanks for trying to help me.  I guess its a lost cause.

Hummingbird

In IE, go to file and click print. What printer is selected?Hi!

Well I went to IE and each time I clicked print my computer would lock up. I would have to restart my computer to get back to square one.

Then I went to Properties and couldn't find a printer mentioned.

Then I went to the start button, clicked settings and then clicked printer and is says hp desk jet 960 series.

I truly appreciate you trying to help me.

Hummingbird

did you try right-click on the webpage with your  mouse and use.....print option......ok?......do a search for c:\windows\options\cab\folder    scroll down the list till you come across the scanreg icon......next to it is one called SETUP if you clicked this icon it will re-install your system back to the first time you plugged your pc in.....no files lost..no disks required at all...........other options like scanreg/fix typed after the msdos prompt may work but my old mate norton does a lot of damage to a pc some will argue. you do need a anvir program on you pc however  freeones like anvir personal edition can be found  at majorgeeks.com ........and another tip dont use ie6 winme does not like it much.....Hi! Merlin.....

Thank You!!!  Thank You!!! Thank You!!!

I now have everything back and I can print.  

I truly thought it was a lost cause.  

Forever Grateful,
Hummingbird