During a recent reboot, my PC failed to respond. I receive the blue HP screen with the four function key options at the bottom. But then the screen goes black and a small underscore blinking "curser" appears in the upper left corner. Nothing else happens. Any ideas ?

(....why do these things ALWAYS happen just before tax time???)

GregoryWhat happened just before the problem appeared (new hw, sw, error, virus, etc)? What OS?Absolutely nothing. The computer was working fine until this morning when this incident occurred. Using Vista.Try booting to the Vista CD and selecting Startup Repair (http://windows.microsoft.com/en-us/windows7/products/features/startup-repair)I don't have an actual CD as the computer CAME pre-loaded with VISTA. Will one of the function keys that interrupt the Start up process (blue screen) help?I have no idea - I've never used an HP so I don't know what they do.QUOTE from: GregoryR on February 09, 2010, 07:45:30 AM

I don't have an actual CD as the computer came pre-loaded with VISTA. Will one of the function keys that interrupt the Start up process (blue screen) help?

THANKS! Will the factory reset erase all of my files? (Quote

Which shouldn't be a big deal since I have everything backed up

to Carbonite....right? I HOPE SO!)

Which shouldn't be a big deal since I have everything backed up