hi there everyone,

as you can see this is my first post, and i HOPE someone out there can point me in the right direction.

i do not even know if i've put this in the correct forum, so i dont mind if i am moved, any how here goes.

my son RECENTLY bought a new laptop,win xp,sp2, bulldog security, ie 6, i set up a wirless router/modem for him to go online with broadband. it worked ok for a while but now he is getting the "page connot be displayed" message,the strange thing is that this is not happening on all pages, just certain ones. i tried everything i could think of with no success, so i then brought the laptop to my home to give me more time to work with it, lo and behold it worked no problem,using my wireless network all the sites that he could not get onto at his house worked ok at mine!! so, i took the laptop back to him and what do you know it would not access the sites again, i am not talking about anything risky just normal everyday sites.none of the settings were altered so how can this be, if it was a router problem at his place would that not stop all internet access?

i hope someone out there will take pity and point me in the right direction,

                                    many thanks john d
waft....  Well your test results indicate that there is nothing wrong with his laptop .  It sounds like he has neglected to tell you that he probably made some changes to the network settngs at his location .......
I would be purging all settings on his end ....... uninstall both the modem and the router ...... then start from sratch ........ then things should work as before .

dl65  dl65,
thanks for the reply, i have just looked at the spec for the router:- this is it--

http://www.argos.co.uk/static/Product/partNumber/6768061.htm

and it has got "keyword blocking", as most of the sites that he goes onto are truck or trucking related (he is a 11 year old truck nut) i think that he must have inadvertantly somehow blocked all related sites if that is possible. i cannot look at it untill tomorrow, when i see him next but i will definately be following you suggestions, will let you know in due course how i get on.  

                          many many thanks for your help inthis matter,  john d.well i gave it a try,

still the same, i could not find anything in the router settings that could explain it, i even uninstalled it and reset to factory settings and it still would not access certain sites, there seems to be no consistant pattern to the inaccesible sites, tommorrow i am going to call the router makers helpline and see if they can SHED some light on this matter, will keep you's informed.

            john dSORTED!!!!!

thank you for all the help but it turned out that there was a known fault on the router, i e-mailed the makers and got this back:-


Technical Bulletin

Brand - Cable & Wireless
Product code - HSADLSR15CW3
Description - ADSL High-Speed 108mbps Wireless router

Issue – When connecting to the internet with this router only, some websites are available with other websites either not being seen or displaying problems.

Reason – Within the router settings there are settings for DNS servers. Since this model was introduced the UK DNS server default addresses have changed and so the default settings do not translate typed website addresses into their correct IP addresses.

Fix – Short term fix is to DELETE the routers default DNS addresses and so force the router to obtain new addresses via the customers ISP.  See below for details.

To force the router into obtaining the new DNS addresses please log into the router set-up screen then select from the menu on the left hand side WAN Configuration > DNS and you will see a screen which displays the current Primary and SECONDARY DNS addresses .  Go in and delete the numbers in the Primary DNS and Secondary DNS boxes and then click the Apply button. Then close down the Internet browser Window, wait for 30seconds then continue with your Internet browsing. This will force the router to retrieve the new changed DNS addresses from your ISP.


Once logged into the router set-up screen select WAN Configuration > DNS and you will see the screen above.  Go in and delete the numbers in the Primary DNS and Secondary DNS boxes and click the Apply button. Then close down the Internet browser Window, wait for 30seconds then continue with internet browsing.

This cured the fault, and i hope it can be of help to other members in the future.

                          thanks, john d.
Pre coded DNS? How ridiculous!