Did you actually:
- UNINSTALL old driver
- uninstall modem
- restart computer
- let Windows find the modem
- install new driver?I knew you would ask that sooner or later. Yes, I've done all those things numerous times.Go back to DEVICE Manager, right click on your modem, click Properties, then Driver tab, then Driver details button, and post back here what is listed there.
There are three possibilities:
- downloaded driver is not up to date
- XP protects its own driver, preventing new driver from installation
- your modem went deadInternal or external ? ?Sorry for the delay. I had to get a night's sleep. I did what you said and at the top of the Driver File Details window it SAYS:

Motorola SM Speakerphone Modem
Under that is a window with a list of 13 different driver files, most of which have a language suffix. Under that window is the following:
Provider: Unknown
File version: Unknown
Copyright: Unknown
Digital Signer: Microsoft Windows Hardware Compatibility

That's all there is.It looks like your driver wasn't installed. How exactly did you go about installing it?I believe you are correct. Before I saw your last reply, I was fooling around with the hardware list and all of a sudden (I'm not sure what I did) a window CAME up that said Windows is installing a driver. When I clicked "finish" and rebooted, everything seemed to be working. I clicked on NetZero and I'm now online. I'm typing this on my own computer. THANK YOU for all of your help. It's too bad that neither Windows nor Microsoft tech support could guide me through this.Quote

It's too bad that neither Windows nor Microsoft tech support could guide me through this.