Solve : Vista update breaks cdrom?

1.	Solve : Vista update breaks cdrom?
Answer» I replaced a hdd on a clients computer (Dell XPS-210) with Vista Home Premium. All went well until I did a Windows update. After reboot the cdrom drive was gone from DM. You can still see it in the BIOS & boot process. Did a system restore to the day prior, cdrom back. Redid the update and the cdrom is still there. Took the system back to the users house, reconnected everything, again Windows update and once again, no cdrom drive. BIOS is ok. Went back to a system restore point prior to and the cdrom is back. I temporarily turned off updates until I can solve this ISSUE. The sad thing is this system is 45 days out of warranty. I'm POSTING this before calling Dell to rag on them. M$ site has nothing. There is a boatload of updates that you can do one-at-a-time and I'm hoping that I can get some satisfaction from Dell, other than that I don't see any other options. Ideas? Alan <>< Do you know which update is causing it? It may be a good idea to list those high-priority updates...for that computer so that we can determine the probable culprit. You may have to try one update at a time, in order to determine which one is causing the problem. Also...are there any hardware updates you may be installing, as well, that may be causing the issue? Quote from: Saviour on June 02, 2008, 10:23:41 AM Do you know which update is causing it? No, if I did then I wouldn't download it. It may be a good idea to list those high-priority updates...for that computer so that we can determine the probable culprit. The list is very long. You may have to try one update at a time, in order to determine which one is causing the problem. That will take a long time and I'm not willing to SIT through it. This system has only 1G RAM and is so slow it's like watching paint dry . Also...are there any hardware updates you may be installing, as well, that may be causing the issue? Not from what I can tell. All the hardware installed OK from the start. The cdrom got lost onlyafter I did the massive Windows update. Alan <>< Just talked to Dell. They're about as useful as censored-on-a-snail dooooooooo... What they said They said they were aware of the problem and to WAIT for a WEEK and then try the updates again. Oh well... Alan <><

Answer»

I replaced a hdd on a clients computer (Dell XPS-210) with Vista Home Premium. All went well until I did a Windows update. After reboot the cdrom drive was gone from DM. You can still see it in the BIOS & boot process. Did a system restore to the day prior, cdrom back. Redid the update and the cdrom is still there.

Took the system back to the users house, reconnected everything, again Windows update and once again, no cdrom drive. BIOS is ok. Went back to a system restore point prior to and the cdrom is back. I temporarily turned off updates until I can solve this ISSUE.

The sad thing is this system is 45 days out of warranty. I'm POSTING this before calling Dell to rag on them. M$ site has nothing.

There is a boatload of updates that you can do one-at-a-time and I'm hoping that I can get some satisfaction from Dell, other than that I don't see any other options.

Ideas?

Alan <>< Do you know which update is causing it?

It may be a good idea to list those high-priority updates...for that computer so that we can determine the probable culprit.

You may have to try one update at a time, in order to determine which one is causing the problem.

Also...are there any hardware updates you may be installing, as well, that may be causing the issue? Quote from: Saviour on June 02, 2008, 10:23:41 AM

Do you know which update is causing it?

No, if I did then I wouldn't download it.

It may be a good idea to list those high-priority updates...for that computer so that we can determine the probable culprit.

The list is very long.

You may have to try one update at a time, in order to determine which one is causing the problem.

That will take a long time and I'm not willing to SIT through it. This system has only 1G RAM and is so slow it's like watching paint dry .

Also...are there any hardware updates you may be installing, as well, that may be causing the issue?

Not from what I can tell. All the hardware installed OK from the start. The cdrom got lost onlyafter I did the massive Windows update.

Alan <><

Just talked to Dell. They're about as useful as *censored*-on-a-snail dooooooooo...

What they said They said they were aware of the problem and to WAIT for a WEEK and then try the updates again.

Oh well...

Alan <><

Solve : Vista update breaks cdrom?

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