|
Answer» Hi,
I am trying to fix my grandmothers computer, which has a couple strange problems.
First of all, a few programs will not even start. I cannot use Internet Explorer or the "Help and Support" functionality PROVIDED with XP.
Second, she actually primarily uses AOL, which does open. However, when I try to go to any website, or even when it starts up I get all types of code opening in notepad - PHP, JSP, HTML, it all opens in notepad instead of opening within the browser.
I tried doing a system restore, but cannot because I cannot open the "Help and Support" window. Selecting it does nothing.
So next to fix the ISSUE with webpages opening up in notepad I created a html file and made SURE that it is set to open with AOL. This didn't help.
From here I brought over AVG Anti-Virus and Malwarebytes. I installed both on her computer and while Malwarebytes found plenty of malware, removing it did not fix any of the problems. Currently AVG is running, I left her place while it runs to go back home and ask you all for advice.
So is there any advice? I'd rather not have to make my grandma go pay for a new copy of windows just so I can format the HD and install windows.Support for the view-source protocol was removed in SERVICE pack 2 for Windows XP and therefore notepad popups no longer work on computers running service pack 2. So have you got SP2?Try going:
Start->Control Panel, Add/Remove programs. Select "Set Program Access and Defaults" on the left. Use Custom to reset your browser to Internet explorer.
Barring that helping, try Start->All Programs->Accessories->System Tools->System Restore (no need to open help & support).
Quote from: Mulreay on June 23, 2009, 01:35:52 PM Support for the view-source protocol was removed in service pack 2 for Windows XP and therefore notepad popups no longer work on computers running service pack 2. So have you got SP2?
what? What is a "view source" protocol?
Quote from: BC_Programmer on June 23, 2009, 01:41:20 PMwhat? What is a "view source" protocol?
http://msdn.microsoft.com/en-us/library/aa767742(VS.85).aspx
Quote from: Mulreay on June 23, 2009, 03:07:33 PMhttp://msdn.microsoft.com/en-us/library/aa767742(VS.85).aspx
that answers that. a more relevant question would be what it has to do with the issue. It was my original understanding that it was a security issue, spamming etc. Where you try to open a website and it just opens the source onto a notepad. But as always I bow to your superior knowledge BC. true- but in this case it likely is an association issue; the viewsource protocol is IE specific (which would apply here) but also depends on a link using it somewhere. Although they've tried to fix the HTML association it's possible that SOMEHOW notepad has been set as the default browser- in which case reassigning the defaults should do the trick.That makes more sense.
Quote: Occham's razor
All things being equal the simplest answer is usually the correct one.
|