1.

Solve : Win 7 not installing update?

Answer»

Hello

I see this 'update' (please see attached image) every day and it fails to install. How do I determine which update it is - in Event Viewer do I look into the WINDOWS folder? - and how to force it to install?

I have a Win 7 tower, with Security Essentials installed and the firewall is active. Updates are set to automatic. Anti-virus scans with Security Essentials, Super Antispyware, and Malwarebytes earlier today show no threats. In sfc /scannow I get 'no integrity violations'.

Thanks

High1


[year+ old attachment deleted by admin]I don't see anything in your image that is related to an update. How do you know it is a win 7 update and not some other software? How does this update present itself? If you have windows updates set to automatic without requiring your acceptance it should just happen and if it doesn't it (windows) should tell you so.truenorthHello

Thanks for your reply, truenorth.

In Event Viewer there seem to be two persistent (daily) errors (exclamation marks against them). These are:

Quote

15 user registry handles leaked from \Registry\User\S-1-5-21-1287397551-1584907052-2199971277-1000: Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000 Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000 Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000 Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000 Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Microsoft\SystemCertificates\Disallowed Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Microsoft\SystemCertificates\SmartCardRoot Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Microsoft\SystemCertificates\Root Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Microsoft\SystemCertificates\My Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Microsoft\SystemCertificates\CA Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Microsoft\SystemCertificates\TrustedPeople Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Microsoft\SystemCertificates\trust Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Policies\Microsoft\SystemCertificates Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Policies\Microsoft\SystemCertificates Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Policies\Microsoft\SystemCertificates Process 1728 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1287397551-1584907052-2199971277-1000\Software\Policies\Microsoft\SystemCertificates

The other (a red exclamation mark) is:

Quote
Product: Skype™ 5.0 -- Error 1606. Could not access network location %APPDATA%\.

Does that information shed light on anything?

Thanks again.The issues from your data seem to indicate problems associated with "windows live" and your "skype" program. Can you access and USE either of these programs at the moment? truenorthHello

I have just logged in to MSN (Windows Live) and Skype without a problem.

It's a bit strange that the update won't install then. Maybe I will just have to live with it!?

Thanks again for your help.

High1Your information provided to date does not convince me that your issue with whatever the update is that is creating the message is emanating from a failure of a windows update. However if you have any concerns re the possibility of there being a windows update that you are not able to download you can access the Microsoft Update Catalog site and see if any updates for your computer exist (beyond the ones you already downloaded in the past). Two caveats are necessary to bear in mind. Not all updates Microsoft issues go through the automatic periodic updates process. So you may find some that were not downloaded but are NOT at the root of your update failure message. Also you will need to have a version of Internet Explorer 6 or later. Which unless you have deleted it should be on your computer given the operating system you have.
http://test.catalog.update.microsoft.com/v7/site/Thanks.aspx?id=140
truenorth
P.S. It is of course up to you but in case you are not aware there are a variety of personal choices you can permit when it comes to Microsoft updates. Personally i prefer to be advised before the updates are installed and chose the ones i want via a custom install process.
P.P.S. Via the "Catalog route when the 1st window opens type in your operating system (probably necessary to specify 32 or 64 bit).Thanks truenorth

I am using IE8 and updates are set tp 'automatic'. I will go through each error in Events Viewer and try to deal with them one by one.

Thanks for your help.

High1Uhm just to toss my idea in here...By update, do you mean the exclamation (!) point next to Shut Down in the screenshot you provided? Because that symbol does show there is a pending Windows Update.

When you shut down/restart do you get a screen that says something like "windows is configuring updates"? If you do, do you let the action finish?

Have you tried going to Start> typing in "windows update", selecting the Windows Update, and seeing if there are updates there? It should say X Important Updates. X Option Updates. If there are Important updates, try installing them. Note: The optional updates or LANGUAGE packs do not need to be installed for the symbol to disappear.

If there are updates, and you install them, do you receive any kind of error message? If you do, please copy the exact error information and post it.

If I am wrong, sorry! Hope this helps.Hello Mayuukosan

Quote
Uhm just to toss my idea in here...By update, do you mean the exclamation (!) point next to Shut Down in the screenshot you provided? Because that symbol does show there is a pending Windows Update.

Yes, that is exactly what I mean. yes, I get that 'Configuring updates' message when I shut the PC down and yes, I ALLOW it to shut down itself.

I am attaching a JPG of what I can see and pasting the error below (I can't attach docx files here).

Thanks for your help.



Quote
Windows Update error 80070422, 80244019, or 8DDD0018
If you receive one of these errors while downloading updates, the most common cause is a computer virus that has turned off Windows Update, or another service on your computer that is needed by Windows Update. If your computer is infected with a virus, you will need to scan and clean it first, and then restart these services. While your computer might not be infected with a virus, it is recommended that you FOLLOW steps to scan for viruses, and then turn the services on.
To restart in Safe Mode and scan for viruses
When a virus infects a computer, it often blocks the computer's ability to run antivirus programs, or causes those programs to be ineffective. Follow these steps to check and clear any viruses:
1.Restart your computer in safe mode. See Start your computer in safe modefor more information.
2.Scan your computer for viruses.
3.Once you've scanned and removed any viruses, restart your computer.

Notes
•Scanning your computer can take time, and your computer can appear to be frozen or inactive. Allow scanning to complete successfully before continuing.
•Each antivirus program scans and removes viruses differently. Review your antivirus program's Help or documentation for specific instructions.
•If you do not have an antivirus program installed, go to the Windows Vista Security Software Providers website for more information about online scanners or installing another antivirus scanner.
To restart services required by Windows Update
You must be logged on as an administrator to perform these steps.
1.Open Administrative Tools by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools.
2.Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3.In the Services window, double-click Background Intelligent Transfer Service.
4.On the General tab, under Startup type, click Manual, and then click Apply.
5.Click the Log On tab, and make sure the service is enabled in every hardware profile listed.
6.Click the General tab, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
7.In the Services window, double-click Windows Event Log.
8.On the General tab, next to Startup type, make sure that Automatic is selected.
9.Next to Service status, check to see if the service is started. If it is not, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
10.In the Services window, double-click the Windows Update service.
11.On the General tab, next to Startup type, make sure that Automatic is selected.
12.Next to Service status, check to see if Started is listed. If it is not, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
13.In the Services window, double-click Software Licensing.
14.On the General tab, next to Startup type, make sure that Automatic is selected.
15.Next to Service status, check to see if Started is listed. If it is not, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
16.Close the Services window, and try to install Windows updates again.
If you continue to see this error, see this automatic troubleshooter on the Microsoft Support website, or go to the Microsoft Answers website for more assistance.



High1

[year+ old attachment deleted by admin]Manual Install of Win7 Updates...Hello Patio

It looks like method 2 (check for Updates) has solved it - at least the exclamation mark has now disappeared.

Many thanks to you and all who have helped out.

Cheers

High1We love success stories here....
Good to hear you're fixed up.


Discussion

No Comment Found

Related InterviewSolutions