i go to start, then shut down, but instead of going to the screen that SAYS "it is now safe to turn off your computer", it restarts the computer, and it keeps doing this every time i try to shutdown. does anyone have any suggestions on how to fix this problem?
the computer runs win98, it has 64mb of ram, and a processor speed of 266MHz.
and yes i know, it's not the best of computers but it's only used for basic tasks.http://www.eggheadcafe.com/ng/microsoft.public.win98.scanreg/post4758814.aspi went to the website and it showed me how to fix the registry keys. i followed what it said but it still didn't work.
any other suggestions?What happened prior to this? Think hard. Something has changed.What's been tried :-?  This looks good... and this

Good lucki installed the software for the at&t internet CONNECTION. the majority of the installation was complete. connection had already been established, but towards the end when it was downloading some other software, like antiVirus and antiSpam, the computer froze. after that windows would not shutdown.  Try an UNINSTALL and reinstall.  thanks to everybody who helped me with this problem. i finally got it to shutdown properly. i went to the website Dusty had suggested and one of the solutions was to change the value of the registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown, from "1" to "0". By doing this i disabled the fast shutdown option and the problem was solved.
of course i tried a LOT of other solutions before finding the right one.
once again, thank you for all your help. You're welcome and thanks for posting back.