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Answer» hi, new user here. i searched the forums but did not solve my problem. When i shut down my pc, it does not SHUTDOWN, i see the blue screen with shutting off message but it stays around 5 minutes and then a blue screen of death comes with all the error messages. i restart using the power button it restarts but the same scenario REPEATS. i tried to apply other suggestions on registry like not clearing registry etc.. but did not help.
this started like 1 day ago, i did sytem restore back to last week but also did not help. one more thing since this issue started, when i restart my pc, after welcome message the screen goes black for aorund a minute i can MOVE the cursor but that is it. after a minute the desktop comes back and everything is normal. i did virus scan nothing
thanks alot for the help adding the error message from event log. i searched for this kernel power error but couldnt find much other than it is related to system can not shut itself down
System
- Provider
[ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 2 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated
[ SystemTime] 2012-01-16T05:51:29.961607800Z EventRecordID 160073 Correlation - Execution
[ ProcessID] 4 [ ThreadID] 8 Channel System Computer Tanerb-PC - Security
[ UserID] S-1-5-18
- EVENTDATA
BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress false PowerButtonTimestamp 0 Have a look at this site. It does provide a solution. Given that it is a Microsoft site you are assured that it has credibility. Please report back after trying the effective suggestion to tell us if it worked for you. http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-will-not-shut-down-or-restart-my/4bc73fdb-612b-416e-baa8-785b099b641c good luck,truenorthDownload BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next replyhere it is
================================================ Dump File : 011512-33555-01.dmp Crash Time : 1/15/2012 10:38:09 PM Bug Check String : DRIVER_POWER_STATE_FAILURE Bug Check Code : 0x1000009f Parameter 1 : 00000000`00000004 Parameter 2 : 00000000`00000258 Parameter 3 : fffffa80`09d83040 Parameter 4 : fffff800`04ba1510 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7f4da File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506) Processor : x64 Crash Address : ntoskrnl.exe+7f4da Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\011512-33555-01.dmp Processors Count : 12 Major Version : 15 Minor Version : 7601 Dump File Size : 577,928 ==================================================
================================================== Dump File : 011512-36473-01.dmp Crash Time : 1/15/2012 9:29:40 PM Bug Check String : DRIVER_POWER_STATE_FAILURE Bug Check Code : 0x1000009f Parameter 1 : 00000000`00000004 Parameter 2 : 00000000`00000258 Parameter 3 : fffffa80`09d64040 Parameter 4 : fffff800`04b93510 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7f4da File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506) Processor : x64 Crash Address : ntoskrnl.exe+7f4da Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\011512-36473-01.dmp Processors Count : 12 Major Version : 15 Minor Version : 7601 Dump File Size : 655,184 ==================================================
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