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Solve : Windows 7 desktop will not connect to Internet but still says it's connected? |
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Answer» I have a desktop with windows 7. My xbox 360, playstation 3, and my iPod touch can use the wireless just fine. But 2 weeks ago my computer decided it was not going to connect. When I go into the network settings it says everything is working and that I'm connected. But when I try to launch google chrome it says it crashed and cannot connect. Online games won't connect to servers. I can't even get an update for norton 360. Iv scanned several times and I don't have any viruses. I need this fixed to finish an online class for high school. I'm 2 weeks behind. I'm usually good with computers but I could not get this to work. Plz help me!Forgot to add computer specs. I'm running the professional version of 7, 4 gigs of ram. I use a 1.5 TB hard drive. it was built from purchased parts from newegg.comPlease download MiniToolBox and run it.
Ok I downloaded it on my dads computer then transfered via USB drive to my computer then ran the program. then I transfered the results back to my dads computer because theres no WAY I was gonna re-typ all of this. MiniToolBox by Farbar Ran by Chris (administrator) on 07-08-2011 at 16:07:15 Windows 7 Professional (X64) *************************************************************************** ========================= IE Proxy Settings: ============================== Proxy is not enabled. No Proxy Server is SET. ========================= FF Proxy Settings: ============================== ========================= Hosts content: ================================= 127.0.0.1 activate.adobe.com 127.0.0.1 practivate.adobe.com 127.0.0.1 ereg.adobe.com 127.0.0.1 activate.wip3.adobe.com 127.0.0.1 wip3.adobe.com 127.0.0.1 3dns-3.adobe.com 127.0.0.1 3dns-2.adobe.com 127.0.0.1 adobe-dns.adobe.com 127.0.0.1 adobe-dns-2.adobe.com 127.0.0.1 adobe-dns-3.adobe.com 127.0.0.1 ereg.wip3.adobe.com 127.0.0.1 activate-sea.adobe.com 127.0.0.1 wwis-dubc1-vip60.adobe.com 127.0.0.1 activate-sjc0.adobe.com 127.0.0.1 adobe.activate.com ========================= IP Configuration: ================================ # ---------------------------------- # IPv4 Configuration # ---------------------------------- pushd interface ipv4 reset set global icmpredirects=enabled popd # End of IPv4 configuration Windows IP Configuration Host Name . . . . . . . . . . . . : Chris-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20) Physical Address. . . . . . . . . : 48-5B-39-AC-F3-68 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::547d:bfd1:5e04:9b67%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, August 07, 2011 3:54:24 PM Lease Expires . . . . . . . . . . : Monday, August 08, 2011 3:54:23 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 239622969 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-D3-70-25-48-5B-39-AC-F3-68 DNS Servers . . . . . . . . . . . : 24.247.15.53 66.189.0.100 24.178.162.3 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter isatap.{D2AD7EC0-046F-49E8-86C1-CA6C2737BE3F}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Server: UnKnown Address: 24.247.15.53 Ping request could not find host google.com. Please check the name and try again. Server: UnKnown Address: 24.247.15.53 Ping request could not find host yahoo.com. Please check the name and try again. Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms =========================================================================== Interface List 11...48 5b 39 ac f3 68 ......Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20) 1...........................Software Loopback Interface 1 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 20 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.1.0 255.255.255.0 On-link 192.168.1.101 276 192.168.1.101 255.255.255.255 On-link 192.168.1.101 276 192.168.1.255 255.255.255.255 On-link 192.168.1.101 276 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.1.101 276 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.1.101 276 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 11 276 fe80::/64 On-link 11 276 fe80::547d:bfd1:5e04:9b67/128 On-link 1 306 ff00::/8 On-link 11 276 ff00::/8 On-link =========================================================================== Persistent Routes: None ========================= Event log errors: =============================== Application errors: ================== Error: (08/07/2011 04:07:16 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (08/07/2011 03:56:03 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (08/07/2011 03:54:22 PM) (Source: Application Error) (User: ) Description: Faulting application name: jumi.exe, version: 1.0.0.1, time stamp: 0x4dc027cb Faulting module name: KERNELBASE.dll, version: 6.1.7600.16823, time stamp: 0x4de7264e Exception code: 0xe06d7363 Fault offset: 0x0000b9bc Faulting process id: 0xc94 Faulting application start time: 0xjumi.exe0 Faulting application path: jumi.exe1 Faulting module path: jumi.exe2 Report Id: jumi.exe3 Error: (08/07/2011 02:47:37 PM) (Source: Application Error) (User: ) Description: Faulting application name: jumi.exe, version: 1.0.0.1, time stamp: 0x4dc027cb Faulting module name: wins4f.dll, version: 0.0.0.0, time stamp: 0x48adab15 Exception code: 0x40000015 Fault offset: 0x0000edfa Faulting process id: 0xd70 Faulting application start time: 0xjumi.exe0 Faulting application path: jumi.exe1 Faulting module path: jumi.exe2 Report Id: jumi.exe3 Error: (08/07/2011 02:39:17 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (08/04/2011 04:09:30 AM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (08/04/2011 04:02:31 AM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (08/04/2011 03:04:30 AM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (08/04/2011 02:54:20 AM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (08/04/2011 02:46:27 AM) (Source: Application Error) (User: ) Description: Faulting application name: jumi.exe, version: 1.0.0.1, time stamp: 0x4dc027cb Faulting module name: wins4f.dll, version: 0.0.0.0, time stamp: 0x48adab15 Exception code: 0x40000015 Fault offset: 0x0000edfa Faulting process id: 0xe3c Faulting application start time: 0xjumi.exe0 Faulting application path: jumi.exe1 Faulting module path: jumi.exe2 Report Id: jumi.exe3 System errors: ============= Error: (08/07/2011 03:54:36 PM) (Source: Service Control Manager) (User: ) Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535 Error: (08/07/2011 03:54:36 PM) (Source: Service Control Manager) (User: ) Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535 Error: (08/07/2011 03:54:36 PM) (Source: Service Control Manager) (User: ) Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535 Error: (08/07/2011 03:54:36 PM) (Source: Service Control Manager) (User: ) Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535 Error: (08/07/2011 03:54:36 PM) (Source: PNRPSvc) (User: ) Description: 0x80630801 Error: (08/07/2011 03:54:36 PM) (Source: PNRPSvc) (User: ) Description: 0x80630801 Error: (08/07/2011 03:54:29 PM) (Source: Service Control Manager) (User: ) Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535 Error: (08/07/2011 03:54:29 PM) (Source: Service Control Manager) (User: ) Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535 Error: (08/07/2011 03:54:29 PM) (Source: PNRPSvc) (User: ) Description: 0x80630801 Error: (08/07/2011 03:53:09 PM) (Source: Service Control Manager) (User: ) Description: The following boot-start or system-start driver(s) failed to load: TfFsMon TfSysMon Microsoft Office Sessions: ========================= Error: (08/07/2011 04:07:16 PM) (Source: SideBySide)(User: ) Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe Error: (08/07/2011 03:56:03 PM) (Source: SideBySide)(User: ) Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe Error: (08/07/2011 02:47:37 PM) (Source: Application Error)(User: ) Description: jumi.exe1.0.0.14dc027cbwins4f.dll0.0.0. 048adab15400000150000edfad7001cc554a99a 1876fC:\Program Files (x86)\Jumi\jumi.exeC:\Windows\system32\wins4f.dlldd7a1a75-c13e-11e0-b539-485b39acf368 Error: (08/07/2011 02:39:17 PM) (Source: SideBySide)(User: ) Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe Error: (08/04/2011 04:09:30 AM) (Source: SideBySide)(User: ) Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe Error: (08/04/2011 04:02:31 AM) (Source: SideBySide)(User: ) Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe Error: (08/04/2011 03:04:30 AM) (Source: SideBySide)(User: ) Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe Error: (08/04/2011 02:54:20 AM) (Source: SideBySide)(User: ) Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe Error: (08/04/2011 02:46:27 AM) (Source: Application Error)(User: ) Description: jumi.exe1.0.0.14dc027cbwins4f.dll0.0.0. 048adab15400000150000edfae3c01cc528b47d 54d56C:\Program Files (x86)\Jumi\jumi.exeC:\Windows\system32\wins4f.dll9f3f55b7-be7e-11e0-b56e-485b39acf368 ========================= Memory info: =================================== Percentage of memory in use: 31% Total physical RAM: 4095.12 MB Available physical RAM: 2801.14 MB Total Pagefile: 8188.38 MB Available Pagefile: 6737.79 MB Total Virtual: 4095.88 MB Available Virtual: 3971.18 MB ========================= Partitions: ===================================== 1 Drive c: () (Fixed) (Total:149.04 GB) (Free:26.36 GB) NTFS 2 Drive d: (EAW_1) (CDROM) (Total:0.63 GB) (Free:0 GB) CDFS 3 Drive e: (Jethrok) (Fixed) (Total:1397.26 GB) (Free:1105.71 GB) NTFS ========================= Users: ======================================== User accounts for \\CHRIS-PC Administrator ASPNET Chris Guest Mcx1-CHRIS-PC == End of log == Until Broni comes back, I can see that you're connected to the router & not the modem & therefore not the internet. Have you setup DNS servers manually? Is this a cable modem? You'll have to diagnose the router settings. Has anyone been fooling with them? Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20) Physical Address. . . . . . . . . : 48-5B-39-AC-F3-68 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::547d:bfd1:5e04:9b67%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, August 07, 2011 3:54:24 PM Lease Expires . . . . . . . . . . : Monday, August 08, 2011 3:54:23 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 239622969 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-D3-70-25-48-5B-39-AC-F3-68 DNS Servers . . . . . . . . . . . : 24.247.15.53 66.189.0.100 24.178.162.3 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter isatap.{D2AD7EC0-046F-49E8-86C1-CA6C2737BE3F}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes If you're Charter customer those settings seems to be fine. "Ping" commands indicates that there is indeed no connection. 1. Do you have any errors in Device Manager, especially REGARDING network adapters? Even if not I'd suggest reinstalling network adapter driver. 2. Try to bypass router and connect computer straight to the modem. 3. Try some basic troubleshooting steps... Make sure, your computer is set to obtain IP address automatically. 1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel) 2. Double click Network Connections (Vista/7 users: Network and Sharing Center) 3. Vista/7 users - From the list of tasks on the left, click Manage network connections. 4. For a wired network connection, right-click Local Area Connection, and then select Properties. For a wireless network connection, right-click Wireless Network Connection, and then select Properties. 5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties 6. Click Obtain an IP Address Automatically, and then click OK. If that doesn't work... Turn off computer. Disconnect router, and modem from power source for 1 MINUTE. At the same time disconnect ethernet cable as well. Reconnect everything. Restart computer. If that doesn't work, bypass router, and connect computer straight to the modem. If that doesn't work... Go Start>Run (Start search in Vista), type in: cmd Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter). In Command Prompt window, type in following commands, and hit Enter after each one: ipconfig /flushdns ipconfig /registerdns ipconfig /release ipconfig /renew net stop "dns client" net start "dns client" Restart computer. If that doesn't work... Go Start>Run (Start search in Vista and 7), type in: cmd Click OK (in Vista, while holding CTRL, and SHIFT, press Enter). At Command Prompt, type in: netsh int ip reset reset.log Hit Enter. Type in: netsh winsock reset catalog Hit Enter. Restart computer. Holy $&"!!! It worked! I was so worried. I did everything and nothing worked untill the last thing with the command prompt. The last one worked!!! Thank you so much!!! You guys are awesome!!!You're very welcome |
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