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Solve : Windows Explorer has encountered a problem.....when right click on a file? |
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Answer» Suddenly, when I right click on any file in a folder, I get the Windows Explorer has encountered a problem and need to shut down........and the option to send the error to Microsoft or not .message. But if I click on a folder, it is OK. Only when I right click on any files, I get this message. slickcondo, Hi and thanks for your reply. I tried it on Safe Mode and it gives the same problem. How do you mean create a new account ? And trying a new file manger ?? Don't get you or how to go about doing this. I have Firefox also, but that is a BROWSER, If you are talking about installing something else other than Windows, sorry to say this is not a practical solution. As for antivirus, yes, this is ran and cheked for update everyday. I also have a Firewall installed. Sorry I forget to state what o/s I am on. It's Windows XP Pro with SP3 and IE7 Apologies if I misunderstood some of your suggestions. I'm not too well versed in computing. Just famaliar with it.OK. You have Windows XP and the problem is when you right click on a file. In Control panel there is a place where you can create a new user account. Sometimes a user profile gets messed up and you find out by creating a new 'clean' user. You could make a new user called 'Fred' or Wilma' or whatever. You log out and into the new account and cheek to see if the problem is there. But if the problem is with Windows Explorer, look at this: Quote Windows Explorer is an application that manages your computer's drives, files and folders. The user-friendly interface allows the computer owner to control the computer as well as delete files and programs. Windows Explorer can become damaged through malware and viruses, which often cause system file corruption and inability to open up folders or files through the Explorer. Errors MAY show up when using Windows Explorer; a common one is "Windows Explorer has encountered a problem and need to close." Computer users can repair damages files, install updates and reset Windows Explorer settings. Running an updated version of a malware removal program will catch viruses and spyware before they cause an infection.This is a bit of a hassle. If you want to try it, click on the link about and give it a try. Do you have a back up? http://www.cubicreality.com/ This link is for another program that does what Windows Explorer does, it ado is a file manager. I have used it, and still use on XP, so I am sure it is safe. Using it might confirm the problem is inside of Windows Explorer.can you get more information on the crash via Appcrashview? I already "know" the cause; It's a shell extension. The only question is which one. Hopefully the crash dump info will narrow it down (You can post it here if you like, somebody may be able to recognize the DLL that is at fault and the software it belongs to), at which point, you can use ShellExView To disable those entries; or, you could uninstall the applicable software. Thanks guys for all your help. I managed to find out the cause. I had installed Ad-Aware a few days ago and I suspect that is what was causing the problem. After removing that program, everything seems to work fine. Thank you all for your contribution and help. I'm just glad this problem is resolved so EASILY. |
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