Last night in the midst of trying to open a document to send to a friend, I get a pop up saying the above. I click it off, and it goes away....for a few seconds, then pops back up, over and over. I'm currently on the guest account, stuck with trying to figure out how to fix this. I've tried a system restore, which unfortunately did not work, my task manager is not working for me, and I've restarted my laptop countless times. I'm just wondering what I would need to do to get this message to keep from looping all the time? Have you tried booting into safe mode? Usually this is done by pressing F8 REPEATEDLY during boot-up until you are given a choice of what you want to boot into. CHOOSES Safe-Mode and see if the crash persists.So the PROBLEM does not occur in the guest account? What happened just before the problem arose (NEW sw, error, virus, etc)?I've tried to boot it in safe mode, but every time I do, it pops up and goes away like the message i'm having problems with. I haven't had any recent problems, i've done multiple virus scans, so I'm not sure what could have caused it.So you can boot to a guest account but not to safe mode? Now that's odd. Have you RUN a scan with MalwareBytes and / or Super AntiSpyware in addition to your av?