I get the Windows update yellow shield in my tray over and over again.  When I try to install the update I get this:

Security Update for Microsoft Office PowerPoint Viewer 2003 (KB956500)

The shield just won't GO AWAY and I can't download the update.  What is up with this?
Any error messages?

What OS?No error messages. Windows XP Home Edition.Try here:
http://www.microsoft.com/downloads/details.aspx?familyid=cd503f08-1831-45ff-bdf4-dd918ca40505&displaylang=enGot an error message:

The installation of this package failed.Try getting this:
http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=enI got an error message

There is no need to install this update.Hmmmm.....
Do you even have MS Powerpoint 2003?

Also, is this a GENUINE version of Windows XP?Yes I ran a search and I do have MS Powerpoint 2003.

I don't know what you mean by a genuine version of Windows XP.I'm bringing this TOPIC back because I've been still gettting the update shield and the same thing keeps happening.  The update won't download.  So I downloaded Powerpoint 2007.  First I went into add/remove programs and tried to do a repair on Powerpoint 2003 and it gave me a message that it couldn't repair it.  My question is can I safely remove 2003 now that I downloaded 2007.  I'm always afraid to remove a program thinking that it might cause more problems.

I researched further about the 2003 update and found many people have this same problem.  I also found out that the 2003 will not be available after October 2009.

Please let me know about removing 2003.  Thanks!If 2007 is running CORRECTLY and is registered then it shouild be safe to remove the earlier ver,Patio this is the free version and I didn't have to register it.  How can I tell if it's running correctly?Can you open PowerPoint slides with PowerPoint Viewer 2007?  If so, then it must be working correctly.  I'd uninstall the 2003 version and see how things go.  If you need to reinstall it, you can get it at:
http://www.microsoft.com/downloads/details.aspx?FamilyId=428D5727-43AB-4F24-90B7-A94784AF71A4&displaylang=en