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Answer» Hi. I've been having an issue with my PC, which has started only recently. It's running Windows 7 Home Premium 64bit, and there's a distinct possibility someone has tampered with the system. -_- I tend to leave it running whilst I'm away, and I've started getting "Windows has recovered from an unexpected shutdown." It's happened about five times now, especially when I'm running my MineCraft server, but I'm never at the machine when it has. Here's the problem details:
Code: [Select]Problem signature Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 2057
Extra information about the problem BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF880048BD817 BCP3: FFFFF880079F1900 BCP4: 0000000000000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Bucket ID: X64_0x3B_atikmdag!DisplayManager2::NotifyModeChangeOccured+47 Server information: bcaa30ad-37e5-49b9-b640-e00a1f2db95a Thanks in advance! JamesDownload BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt OPEN BSOD.txt in NOTEPAD, copy all of the content, and paste it into your next replyThanks
Code: [Select]================================================== Dump File : 021011-23228-01.dmp Crash Time : 10/02/2011 20:28:12 Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b Parameter 1 : 00000000`c0000005 Parameter 2 : fffff880`048f9817 Parameter 3 : fffff880`075e1900 Parameter 4 : 00000000`00000000 Caused By Driver : ataport.SYS Caused By Address : ataport.SYS+1c74 File DESCRIPTION : Product Name : Company : File Version : PROCESSOR : x64 Computer Name : Full Path : C:\Windows\Minidump\021011-23228-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7600 Dump File Size : 275,584 ==================================================JamesThat a fairly unusual error message. I'd suggest you try all standard troubleshooting steps:
1) Update all drivers if there is a more current one available (your ati video card, sound card, ETHERNET card, chipset, etc) 2) Check for a bios update 3) Run checkdkisk: Right-click on a command prompt icon and open as administrator. In the command prompt window type:chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot. 4) Download memtest (www.memtest.org), burn it to disk, and check ram 5) Run full scans with both your AV utility and MalwareBytes
Also, look in device manager and see if there are any errors please.
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