Hello,
I have a sunbook flat 800 computer under Windows me (millennium) and Norton Antivirus 2004 PROFESSIONAL antivirus.
After the computer started to display the messages a) Auto-Protect is unable to start, Symevnt.386 is not loaded. You may need to reinstall Norton AntiVirus to correct the problem." b) Windows protection error. You will have to start your computer. System stopped (under the electric blue screen) I decided to reinstall windows me using the reinstallation cd rom without success.
The installation process goes well (installation, files copying (25 min), boot) up to the peripherals configuration point. After that, the same message displays:  Auto-Protect is unable to start, Symevnt.386 is not loaded. You may need to reinstall Norton AntiVirus to correct the problem. I press a key, the installation proceeds only to display the same message some seconds after
I consulted the Symantec site and they say that I should have to uninstall Norton 2004 professional under Normal mode to solve the problem (while I have only access to safe mode!!!). I turn around without finding a solution.
Moreover, I do not know how to access the scanreg/restore command under MS DOS (option unavailable under windows me) in order to restore the register to a previus date

Does someone can help me?
Many thanks in advance
LoisLoida:

Try this:

Boot to Safe Mode and use the Add/Remove Programs applet in the Control Panel to remove Norton Antivirus and any other Symantec software (such as Live Update or Norton System Works).  

Then, reboot your computer to normal mode.  It should then be able to boot normally.  Once back at your desktop in normal mode, you should be able to put in the Norton Antivirus installation CD and install it again.  

Regards,
Doc
 Hello and thanks for your reply.

I was unable to uninstall Norton Antivirus 2004 professional from the control panel. When I press the key add/suppress the the prompt is "the installation programme has detected that Windows was in safe mode. You should restard your computer in normal mode. The installation (while I want to uninstall it) will be stopped.

When I restart in normal mode the message is always the same : "Auto-Protect is unable to start, Symevnt.386 is not loaded. You may need to reinstall Norton AntiVirus to correct the problem." b) Windows protection error. You will have to restart your computer

Moreover, I have no access to internet.

Is there another possibility to fix this ?
THANK you very much in advance

LoisLets see there Loida. If you are wanting a fresh install of Windows ME the best way would be to boot from the CD (You shouldn't see windows booting up). You can do this by just inserting the CD into the CD-ROM drive and then restarting your computer. It should give you a message similiar to: "To boot from the CD press any key". Press any key and it should start windows setup.

From there, Norton should have no affect on reinstalling Windows ME as it doesn't even touch your present installation. Just follow the on screen instructions. I would also recommend switching to AVG Anti-Virus. Their website is located here (www.grisoft.com). Best of all, it's free.

Also, have you previously uninstalled an older version of NAV? Depending on your answer I may have other solutions. Thank you very much for your reply.

I started reinstallation of Windows Millennium (ME) from CD rom. Message under blue COLOR (…)  if you proceed with the installation your CONFIG.SYS and AUTOEXEC.BAT will be replaced by the basic version of those files, “leave the installation (recommended)” or  “continue and replace the present operating system”. Last week I tried the two options only to obtain the same message (…) Symevnt.386 (…)

Before the present Norton Antivirus 2004 Professional CD rom installation (on two computers, the one I am writing you to and the one with these problems) I had signed an annual Symantec subscription whereby the antivirus updates were automatically downloaded.

It is pleasant to feel that there is someone out there in the net to hear my computer ordeals ...

I look forward to your reassuring reply.

Lois
It's not a problem at all. I'm glad you find my replies helpful. You can also try (this is a reach in the dark) to go into your system.ini file (explained below) and just add a ";" to the beginning of symevnt.386 and it should stop the error so that you will be able to uninstall Norton Anti-Virus (assuming the file is actually there).

In order to do this, you need to head into safe mode (that's your only way of getting into the computer correct?) and click on Start>Run. Type in either "msconfig" or "sysedit" (not sure which command Windows ME uses). That should bring up a new window in which you will find a tab named "System.ini". Click on that. You should see the Symevnt.386 file sitting all comfortable in there. Just simply add a ";" to the front of the file name. That should rid you of the error.

Like I said, I'm not sure if this will work but it's definitly worth a shot. If it does work, you should be able to uninstall Norton and switch to a more user friendly if you feel as you need to. Again the link to AVG Free Edition is here (http://free.grisoft.com). Also, a good Anti-Spyware program can be found here (http://www.microsoft.com/athome/security/spyware/software/default.mspx) It is free as well (Yes, I know, Microsoft offering free software, it's wierd yes?).
And last but not least, a nice free firewall, which can be found here (http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?lid=staticcomp_za).

Hope this helps.I dumped nav ages ago........is causes more problems than what it is worth.. the personal addition anvir from majorgeeks.com found more than nav and does not nick drive space and slow down the pc..imhao add ends........where are you now.....in windows....or in msdos.....if you are in windows go to the c:\windows\options\cabs folder.........scroll down the list till you come across an icon called setup......next to scanreg......if you clicked this icon......it will re-install winme...where are you??Hello,
And thanks again for your reply.

In safe mode I clicked start, run, msconfig, system.ini and I did not find any  Symevnt.386 (there was a file called 386Enh which I LEFT as it  stood).

I clicked start, research and looked for the word symevnt and suppressed the following instances prompted by the search:
System (windows)
User (windows)
Read e, navap.VXD, sevinst, setup, navins95.dll,.dll (c windows temp Norton antivirus nav 9XME
symkrnll.dll (x windows temp Norton antivirus nav9XME rescue
download11054(…) c: my documents, my music, my shared folder
sevinst c: program file, common files, Symantec shared
savrt.vxd (c: proram files Norton antivirus
symkrnll.dll (c program files Norton antivirus adv tools
symevnt.386 c: program files Norton antivirus c program files Symantec
s32EVNT1.dll (c: program files/symajntec
symkrnll.dll (c program files Symantec rescue

Then I start in normal mode, prompt asking to insert the drivers cd rom, message : “windows cannot find the drivers software”, A:\ lights up while D:\ hold the cd rom !!!

Then I try to install windows millennium with the cd rom, all goes well up to 70 % of the installation, the following message is prompted “SUWIN caused a general protection fault in module verx.dll CLOSE"    or    "IGNORE or SUWIN : an error has occurred in your application. If you choose ignore, you should save your work in a new file. If you choose close, your application will terminate
Application error, suwin caused a general protection fault in module verx.dll at 0002:24AE

Then I tried to start in safe mode and the following message appears: Explorer has caused an error in kernel32.dll, the explorer programme will be closed.

To sum up, the Symevnt.386 message went off to be replaced by another one. The safe mode is no longer available (I have a grey screen cornered by the words “safe mode” with no icons at all, I cannot access the computer).

Kindly help me with this matter.
Best regards
Lois
Are you sure you booted to the CD-ROM setup and never touched Windows ME? If so, I've never seen this happen. I'll will do some research on this and see what I can't find for you. I've never really liked norton but it seems it goes beyond that. Let me see what I can find. In the mean time, please list your system configuration if you can. It may come in handy. Hopefully it won't take too long to figure this out.Here ya go, this should do it. It looks exactly like what you need. (http://support.microsoft.com/default.aspx?scid=kb;en-us;888555) Looks like we both learned something new today. Just follow the instructions on Microsoft's webpage. If you have any questions, feel free to ask. You can also reach me on AIM if you have access to that.Loida,I fixed the same problem by going to Safe Mode,opening Norton A.V. via keyboard.You should see 3 boxes.Using the spacebar uncheck the auto start and auto run boxes and reboot.If you don't see boxes right away click options on top of Norton program.Hope this helps.  
                 teco2Hello and thank you very much UsseryT for your always efficient and quick help,

I have just tried to follow the Microsoft instructions with the installation CD rom I have without success, I suppose it is not the MS dos floppy disc they require.

Where can I get an MS Dos floppy disc?

Thank you Teco 2 but my safe mode is now a grey screen without any "start" option.

I look forward to your kind reply.
Lois