Solve : Windows restore/freezing issue? – InterviewSolution

1.	Solve : Windows restore/freezing issue?
Answer» Hello, I recently had problems with my monitor (flashing and now it turns off a second after turing it on) and decided to do a system restore, thinking it was a driver issue. I restored it to a few days prior and it didn't fix the problem. After attaching another monitor (it works fine) windows (XP) now freezes after loading all the startup programs. I decided to restore further and did a TOTAL of three times. I used the "on/off" button to reboot the computer everytime it froze. I feel I have corrupted windows. I use Trend Micro Antivirus and Webroot Spysweeper. The computer is an HP and when I called them they wanted to sell me another computer instead of help me. I can gain access to the internet and some programs in SAFE Mode with Networking. If I have left out any information, I will respond back. Does "bad" monitor work in Safe Mode?I just tried, and I think it's fried. It does the same even in safe mode.Did you try "bad" monitor with another computer?...and?The monitor didn't work with the laptop either.R+I+PIm not really worried about the monitor, just the win XP freezing after loadingDoes it freeze in Safe Mode? What are computer specs: processor speed, amount of RAM, hard drive size/free space?amd athlon 64 X2 dual core processor 4200+ 2.20 GHz 960 mb Ram. If you are talking virtual memory i have 1.96 of 2.00GB avail. and physical memory I have 613.02 of 1024.00MBNo, no...In My Computer, right click on C drive, click Properties, and it'll tell you what is the size of your hard drive, and how much free space you have. How is your computer security?192GB free out of 224. i probably need updates on my security, I use Trend Micro Antivirus and Webroot Spysweeper. Let's make sure your computer is clean... Print these instructions out. 1. Download SUPERAntiSpyware Free for Home Users: http://www.superantispyware.com/ * Double-click SUPERAntiSpyware.exe and use the default settings for installation. * An icon will be created on your desktop. Double-click that icon to launch the program. * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.) * Close SUPERAntiSpyware. Restart computer in Safe Mode. To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen * Open SUPERAntiSpyware. * Under "Configuration and Preferences", click the Preferences button. * Click the Scanning Control tab. * Under Scanner Options make sure the following are checked (leave all others unchecked): o Close browsers before scanning. o Scan for tracking cookies. o Terminate memory threats before quarantining. * Click the "Close" button to leave the control center screen. * Back on the main screen, under "Scan for Harmful Software" click Scan your computer. * On the left, make sure you check C:\Fixed Drive. * On the right, under "Complete Scan", choose Perform Complete Scan. * Click "Next" to start the scan. Please be patient while it scans your computer. * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK". * Make sure everything has a checkmark next to it and click "Next". * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu. * If asked if you want to reboot, click "Yes". * To retrieve the removal information after reboot, launch SUPERAntispyware again. o Click Preferences, then click the Statistics/Logs tab. o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log. o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor. o Please copy and paste the Scan Log results in your next reply. * Click Close to exit the program. Post SUPERAntiSpyware log. RESTART COMPUTER! 2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt RESTART COMPUTER! 3. Download HijackThis: http://www.snapfiles.com/get/hijackthis.html Post HijackThis log.Okay I tried to do everything. Since I can only work in "safe mode" (because regular mode freezes) I tried to install "Superantispyware" and it SAID "The system administrator has set policies to prevent this installation." and do not know how to change this. When I did the malware check, I unplugged my internet cable and ran the scan. These were the results: Malwarebytes' Anti-Malware 1.09 Database version: 567 Scan type: Full Scan (C:\\|D:\\|F:\\|G:\\|H:\\|I:\\|) Objects scanned: 129115 Time elapsed: 15 minute(s), 6 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 6 Registry Values Infected: 1 Registry Data Items Infected: 0 Folders Infected: 9 Files Infected: 5 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> No action taken. HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> No action taken. HKEY_LOCAL_MACHINE\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> No action taken. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> No action taken. HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> No action taken. HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive (Adware.MyWebSearch) -> No action taken. Registry Values Infected: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks\{00a6faf6-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> No action taken. Registry Data Items Infected: (No malicious items detected) Folders Infected: C:\Program Files\MyWebSearch (Adware.MyWebSearch) -> No action taken. C:\Program Files\MyWebSearch\bar (Adware.MyWebSearch) -> No action taken. C:\Program Files\MyWebSearch\SrchAstt (Adware.MyWebSearch) -> No action taken. C:\Program Files\MyWebSearch\bar\1.bin (Adware.MyWebSearch) -> No action taken. C:\Program Files\MyWebSearch\bar\Settings (Adware.MyWebSearch) -> No action taken. C:\Program Files\MyWebSearch\SrchAstt\1.bin (Adware.MyWebSearch) -> No action taken. C:\Program Files\FunWebProducts (Adware.MyWebSearch) -> No action taken. C:\Program Files\FunWebProducts\ScreenSaver (Adware.MyWebSearch) -> No action taken. C:\Program Files\FunWebProducts\ScreenSaver\Images (Adware.MyWebSearch) -> No action taken. Files Infected: C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE (Adware.MyWebSearch) -> No action taken. C:\Program Files\MyWebSearch\bar\1.bin\MWSOESTB.DLL (Adware.MyWebSearch) -> No action taken. C:\WINDOWS\tsitra72.exe (Trojan.Vundo) -> No action taken. C:\WINDOWS\system32\f3PSSavr.scr (Adware.MyWebSearch) -> No action taken. C:\Program Files\MyWebSearch\bar\Settings\s_pid.dat (Adware.MyWebSearch) -> No action taken. ------- I then did a spysweeper sweep and these were the results: 5:53 PM: Traces Found: 6 5:53 PM: Quick Sweep has completed. Elapsed time 00:02:27 5:53 PM: File Sweep Complete, Elapsed Time: 00:00:49 5:52 PM: Starting File Sweep 5:52 PM: Warning: Error Enumerating Tasklist 5:52 PM: Cookie Sweep Complete, Elapsed Time: 00:00:00 5:52 PM: [email protected][1].txt (ID = 3589) 5:52 PM: Found Spy Cookie: tribalfusion cookie 5:52 PM: [email protected][1].txt (ID = 6442) 5:52 PM: Found Spy Cookie: mediaplex cookie 5:52 PM: [email protected][2].txt (ID = 2255) 5:52 PM: Found Spy Cookie: atwola cookie 5:52 PM: [email protected][2].txt (ID = 2253) 5:52 PM: Found Spy Cookie: atlas dmt cookie 5:52 PM: [email protected][1].txt (ID = 2175) 5:52 PM: Found Spy Cookie: advertising cookie 5:52 PM: [email protected][1].txt (ID = 1957) 5:52 PM: Found Spy Cookie: 2o7.net cookie 5:52 PM: Starting Cookie Sweep 5:52 PM: Registry Sweep Complete, Elapsed Time:00:00:11 5:52 PM: Starting Registry Sweep 5:52 PM: Memory Sweep Complete, Elapsed Time: 00:01:14 5:51 PM: Starting Memory Sweep 5:51 PM: Sweep initiated using definitions version 1006 ------ I rebooted to safe mode and did the malware scan again. Results: Malwarebytes' Anti-Malware 1.09 Database version: 567 Scan type: Full Scan (C:\\|D:\\|F:\\|G:\\|H:\\|I:\\|) Objects scanned: 128987 Time elapsed: 14 minute(s), 45 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 4 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) ----- this is the rest of the previous message..... I ran hijack this. Results: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:32:06 PM, on 3/29/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16574) Boot mode: Safe mode with network support Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\sol.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file) O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [ftutil2] "rundll32.exe" ftutil2.dll,SetWriteCacheMode O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe" O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Antivirus\pccguide.exe" O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Antivirus\PCClient.exe" O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe" /run O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [Microsoft Works Update Detection] "C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe" O4 - HKLM\..\Run: [UserFaultCheck] C:\WINDOWS\system32\dumprep 0 -u O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user') O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user') O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user') O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe O9 - EXTRA button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O15 - Trusted Zone: http://*.trymedia.com (HKLM) O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} (Quantum Streaming IE Player Class) - http://mvnet.xlontech.net/qm/fox/06101102/qsp2ie06101001.cab O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\tmproxy.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe O24 - Desktop Component 0: (no name) - http://www.worldofwarcraft.com/burningcrusade/images/wallpapers/tempestkeep/tempestkeep-1024x.jpg O24 - Desktop Component 1: (no name) - http://www.worldofwarcraft.com/downloads/wallpapers/images/christmasdwarf/christmasdwarf-1024x.jpg -- End of file - 9029 bytes ------ and also while I was exploring windows I noticed 4 new folders in the wIndows folder, they are all titled "$NtUninstallKB94....$" (The periods are all different numbers for the folders and inside is another folder called "spuninst" and I think it's from the system restores I did). Again I couldn't do a virus scan in windows (safe mode) with my own trend micro and regular keeps freezing.

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