Our PC is only connected via telephone and is usually not online. We have a debilitating virus and I have installed AVG. But now, the PC acts as if it were logged on before and gives the log in screen that asks to SELECT the already logged on user. We have not set any users up and have never been prompted for this before. When we select that, it GOES through a "setting variables" or something similar and then just returns to the same place. Cannot access Start or any other options. Using Windows XP Personal.

Would appreciate if anyone has seen this before. Every single step in the Compaq Recovering Manual assumes you have access to the Start menu so they are all USELESS to me.Need...more...info...gasp

antivirus & antispyware protection / service packs installed / when did it start happening / did it ever work RIGHT / installed any new software?

Try booting into Safe Mode / Start / Programs / Accessories / System Tools / System Restore. Choose a date prior to the problems happening.

If that doesn't work try and save all your 'stuff' to a flash DRIVE, cdrom or another media and wipe and reinstall Windows.

Alan <><

can you get into windows at all. I suspect the virus is doing what was designed to