OK well I finally GOT to go over there, the disk she had was not like the one you showed me, it was the Toshiba recovery disk, and it totally TOOK the comp back to out of box.
BUT it was OK with her, she just wanted a working computer. So thats all solved
And now I am having more problems with the same laptop you helped me with before.
Its freezing up and doing the not -responding thing, on multiple programs. I run CCleaner daily, and Super-anti spyware, Malwarebytes Anti Malware, AVG Free Anti-virus, and AVG antispyware weekly. All on different days. Nothing EVER COMES up.
Well today I couldn't even stay on long enough to DO anything, nothing would close, kept getting the box "such and such is not responding, blah blah blah" I had to power the comp down using the button. Hate doing that.
So I ran online Panda, came back having 16 malwares. So now I need HELP getting them gone. Also I was going thru my programs, seeing if anything needed to be removed, I tried to remove the freeze.com toolbar. All it would do is blink the screen at me. Tried removing it using the Ccleaner, no RESPONSE. So *censored*. Do you want me to start a new thread?Yeah, that's gone be the best way.